Veterinary Receptionist

Mission Pet Health; Round Rock (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Pet care discount

Online discount platform

Teladoc access

Job summary

Sam Bass Veterinary Wellness in Round Rock, TX is seeking a friendly receptionist to be the first point of contact for clients and their pets. You will manage a multi-line phone system, greet clients with warmth, and help coordinate daily appointments in a patient-centered practice.

You will handle medical records and frontline financial transactions, supporting a collaborative veterinary team. The role emphasizes compassion, clear communication, and organizational excellence in a fast-paced

Qualifications

• Experience in client-facing roles with animals.
• Excellent communication and interpersonal skills.
• Strong organization and multitasking in a fast-paced setting.
• Ability to remain patient and empathetic with clients.
• Weekend/holiday availability preferred.

Responsibilities

• Manage a multi-line phone system.
• Greet clients and maintain professional atmosphere.
• Coordinate appointments and medical records.
• Handle financial transactions and provide accurate information.
• Support team with patient care as needed.

Skills

Customer service

Communication

Organization

Teamwork

Flexibility

Tools

Veterinary software

Job description

When you join Sam Bass Veterinary Wellness in Round Rock, TX, you are becoming part of a highly respected practice recognized for its commitment to excellence. We are proud to be AAHA Accredited, a status reflecting our dedication to the highest standards of veterinary care. The community confirms this commitment, granting us an excellent 4.7-star Google rating. We seek dedicated teammates who want to provide exceptional small animal medicine in a supportive, patient-focused environment. This is where you can begin to do your best work. As part of a larger network of hospitals, Sam Bass Veterinary Wellness offers you robust resources designed to foster growth and stability in your career. We are dedicated to supporting all teammates in achieving their professional ambitions, whether that involves pursuing credentialing as a veterinary technician, moving into leadership roles, or participating in continuing education programs. We believe that when our teammates are fully supported, the entire practice succeeds, ensuring that you have the resources and workflow assistance necessary to focus completely on patient care. Our commitment to advanced medicine means you will be working alongside talented professionals delivering comprehensive care. Our facility is equipped to handle complex cases, utilizing services like advanced ultrasound, comprehensive rehabilitation therapies, and specialized orthopedic procedures. Additionally, we provide critical urgent care support to our community. For complex case management, veterinarians have access to internal specialty consultations and mentorship opportunities designed to elevate your clinical decision‑making and ensure our patients always receive the highest level of care available. Round Rock, Texas, offers a fantastic blend of suburban comfort and immediate access to the vibrant culture of the greater Austin metropolitan area. Known as the "Sports Capital of Texas," the community provides a high quality of life with excellent parks, family activities, and strong local amenities. You can enjoy the dynamic growth and lower cost of living often associated with the Central Texas region while knowing world‑class entertainment and dining are just a short drive away. Join a community that supports its veterinary professionals and offers an exciting, energetic place to live.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com. Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America’s Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.