Veterinary Receptionist

Manchaca Vet; Austin (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement

Life Insurance

Disability coverage

EAP

Teladoc access

Pet care discount

Educational assistance

Job summary

Manchaca Village Veterinary Care in Austin, Texas is seeking a friendly Receptionist to join our growing team. You will be the first point of contact, manage a multi-line phone system, greet clients with compassion, and help coordinate patient care with the team.

You will maintain accurate records, handle appointments and financial transactions, and educate clients on preventative care. We offer a supportive environment, comprehensive benefits, and opportunities for professional growth within

Qualifications

• Passion for excellent customer service and love for animals.
• Excellent communication skills for stressful situations with good judgment.
• Strong organizational skills for a fast-paced environment.
• Collaborative mindset with ability to work independently and with direction.
• Experience with veterinary software preferred; flexible schedule including some weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with warmth, and reflect compassionate care in every interaction.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: partner in pet wellness, educate clients on preventative care and available hospital services.
• Embody Compassion and Empathy: be a calming presence for clients and treat each pet with care and respect.

Skills

Customer service

Communication

Organization

Team collaboration

Vet software experience

Job description

Manchaca Village Veterinary Care is excited to invite you to join our growing team in Austin, Texas. We operate with a fundamental mission: to provide the highest level of compassionate care to the pets and people we serve. Our dedication to community trust is evident in our excellent 4.8-star Google rating, reflecting the confidence our clients place in us daily. When you join our hospital, you are stepping into an environment where your skills are valued, and your passion for small animal and urgent care medicine can truly make an impact. We believe this is where you will do your best work.To help you succeed, our hospital is backed by a supportive network dedicated to professional growth. We invest heavily in our teammates by supporting continuous learning and career advancement. This includes tailored programs designed to help all teammates achieve their professional goals, whether that means becoming a credentialed technician or moving into a leadership role within the organization. We foster a collaborative culture where every teammate feels empowered to contribute to patient outcomes and operational excellence.Providing small animal and urgent care means you will face a stimulating case load every day. We ensure you have the resources necessary to deliver excellent patient care, including access to internal specialty consultations across a wide variety of medical disciplines. This organizational support allows you to maintain high standards of quality medicine and expand your clinical skills immediately. Our facility is structured to support efficient workflows, ensuring you can focus on diagnostics and treatment plans without unnecessary friction.Located in vibrant Austin, Texas, you will find yourself in one of the most dynamic and rapidly growing cities in the country. Austin offers an unparalleled blend of world‑class music, innovative culinary experiences, and abundant outdoor activities along the Colorado River and in the surrounding hill country. From exploring Zilker Park to enjoying the distinct local culture, Austin provides a high quality of life with plenty of opportunities for relaxation and recreation outside of the hospital. We invite you to bring your expertise to a city that truly celebrates innovation and community.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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