Veterinary Receptionist Lynn Animal Hospital

Mission Pet Health; Riverdale Park (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Complimentary beverages

Job summary

Lynn Animal Hospital in Riverdale, Maryland is seeking a friendly receptionist to join our community-focused team. You will manage a multi-line phone system, greet clients, and help keep the front desk running smoothly with a warm, compassionate approach.

You will coordinate appointments, maintain records, process payments, educate clients on wellness services, and support our veterinarians. A positive attitude, excellent communication, and teamwork are essential; Spanish skills are a plus.

Qualifications

• Customer-service mindset and caring approach is essential.
• Strong communication and multitasking abilities.
• Ability to stay organized in a fast-paced, client-facing environment.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients warmly.
• Ensure Seamless Care Coordination: maintain accurate records, schedule appointments, process payments.
• Advocate for Pet Health: educate clients on wellness services and available hospital offerings.
• Embody Compassion and Empathy: provide a calm, respectful presence for clients and pets.

Skills

Customer service

Communication

Organizational skills

Teamwork

Spanish language

Tools

Veterinary software

Job description

Lynn Animal Hospital is looking for passionate veterinary professionals to join our community-focused practice in historic Riverdale, Maryland. Since 1946, we have built a legacy of providing comprehensive veterinary care and urgent services, all centered on the philosophy that we treat every pet like our own. This dedication is reflected in our outstanding 4.8-star Google rating, which demonstrates the trust we have earned from the community. If you are seeking an established and supportive environment where you can do your best work and grow your career, this is your opportunity.Our success is defined by the commitment of our dedicated teammates. At Lynn Animal Hospital, you will be joining a group of professionals who pride themselves on providing the A List treatment to every patient. We prioritize collaboration and a comfortable atmosphere for both clients and colleagues, including offering complimentary beverages in our check-in area. We are committed to ensuring that every person on the team has the operational resources and support necessary to succeed and advance their skills within this long-standing institution.You will practice high-quality, full-service medicine within a clean and comfortable facility. Our comprehensive service offerings include robust Wellness and Prevention programs, sophisticated Testing and Diagnostics, Surgical Procedures, and Advanced Care options. Furthermore, we provide essential Urgent Care services, allowing you to utilize and grow your skills across a diverse and dynamic case load. We are dedicated to equipping you with the tools needed to provide exceptional medical outcomes for the pet population of Riverdale and surrounding areas.Located in historic Riverdale, Maryland, Lynn Animal Hospital offers you a fantastic base just outside Washington D.C. Riverdale is a vibrant area that provides the perfect mix of community history and modern convenience. When you are not providing top-tier care, you will appreciate the accessibility to major metropolitan amenities while working in a neighborhood setting that has supported us for generations.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Spanish speaking is appreciated but not required.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

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