Veterinary Receptionist

Vetpartners; Ridge (NY); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Employee pet discount

Job summary

Vetpartners is seeking a full-time Front-Desk Receptionist at Pound Ridge Veterinary Center in Ridge, New York. The successful candidate will be the first point of contact for clients, providing excellent customer service and support. Responsibilities include greeting clients, scheduling appointments, and handling payments.

The position offers a comprehensive benefits package including medical, dental, vision insurance, paid time off, and a 401(k) plan. Competitive salary ranges from $18 to $23 per hour based on skills and qualifications.

Qualifications

• Ability to maintain a calm, professional, and positive demeanor.
• Previous experience in a similar role is preferred.
• Strong organizational and multitasking skills.

Responsibilities

• Greet clients and their pets; complete appointment sign-in process.
• Handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments and inquiries.

Skills

Customer service skills

Organizational skills

Multitasking abilities

Veterinary terminology knowledge

Education

Previous experience as a veterinary receptionist or medical office assistant preferred

Job description

Front-Desk Receptionist

Pound Ridge Veterinary Center is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, we will support you in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too.

Salary & Schedule

Salary: $18 - $23 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position. Monday 7:45 am-5:30 pm, Tuesday 7:45 am-5:30 pm, Wednesday 7:45 am-5:30 pm, and Saturdays 7:45 am-12:30 pm.

Key Responsibilities

• Greet clients and their pets, complete the appointment sign‑in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow‑ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Pound Ridge Veterinary Center

Pound Ridge Veterinary Center has proudly served the local community since 1974. Now led by Dr. Hillary Schilke—a South Salem native and longtime client-turned-veterinarian—our practice blends decades of trusted care with modern medical capabilities. We are an AAHA‑accredited hospital since 1979 and a NYSVMS‑VFAP accredited facility, committed to the highest standards of patient care, safety, and service.

Our compassionate, knowledgeable team takes the time to listen and tailor care to each pet’s unique needs. Voted "Best Veterinary Center of Westchester 2022", we are honored to be recognized for our excellence and dedication.