Veterinary Receptionist

Veterinary Practice Partners; Town of Pound Ridge (NY); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and 401(k)

Professional development

Employee pet discount

Job summary

Pound Ridge Veterinary Center is seeking a full-time Front‑Desk Receptionist to be the first point of contact for veterinary clients and their pets. You will greet clients, confirm appointment details, process payments, and coordinate with the veterinary team to ensure a smooth visit.

This role offers a comprehensive benefits package, including medical, dental, and vision insurance, paid time off and a 401(k) plan for full-time staff, professional development opportunities, and an employee pet

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign‑in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests; make outbound calls for appointment reminders and follow‑ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Organizational skills

Multitasking

Customer service

Calm demeanor

Job description

Receptionist

Pound Ridge Veterinary Center is hiring a full‑time Front‑Desk Receptionist to be the first point of contact for veterinary clients.

What To Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full‑time employees
• Professional development opportunities
• Employee pet discount

Salary

$18 – $23 per hour, based on skills, experience, and qualifications.

Schedule

Full‑time: Monday 7:45 am‑5:30 pm, Tuesday 7:45 am‑5:30 pm, Wednesday 7:45 am‑5:30 pm, and Saturdays 7:45 am‑12:30 pm.

Key Responsibilities

• Greet clients and their pets, complete the appointment sign‑in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests; make outbound calls for appointment reminders and follow‑ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.