Veterinary Receptionist

Redmond Veterinary; Redmond (WA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Medical, vision, & dental insurance

Paid Time Off

401k + employer match

Pet care discount

Uniform allowance

CE reimbursement

License coverage

Regular reviews

Job summary

Redmond Veterinary is opening a new hospital in downtown Redmond, WA, delivering exceptional client and patient experiences from day one. As a Veterinary Receptionist, you’ll be the welcoming face and voice of our practice, handling calls, scheduling, records, and payments with warmth and professionalism.

You’ll join an opening team in a setting that values patient care, teamwork, and continuous learning, with competitive pay, benefits, and growth opportunities as Cara Veterinary expands its

Qualifications

• Front desk experience in a healthcare or service setting.
• Ability to manage phones, scheduling and client communications.
• Maintain accurate medical records and client information.
• Comfort discussing invoices and handling payments.
• Reliable, trustworthy, and able to work in a team.
• Willing to obtain Washington State Medical Clerk License.

Responsibilities

• Welcoming Clients: know client and patient names and reason for visit; provide warm and empathetic welcome.
• Phones: answer promptly, triage urgency, document conversations in medical records.
• Appointment Scheduling: book new and existing patients, collect data, remind and forward-book at checkout.
• Medical Records: record interactions, obtain records from referring practices, alert when patients are euthanized.
• Housekeeping: keep reception area clean and stocked; assist with exams as needed.
• Fax/Email/Mail: manage outgoing/incoming correspondence and alert vets to faxes.
• Financial Management: collect payments, assist with CareCredit, reconcile daily cash and reports.
• Other Possible Duties: obtain/maintain WA Medical Clerk License; attend CE as needed.

Skills

Customer service

Communication

Phone management

Scheduling

Medical records accuracy

Team player

Empathy

Reliability

Adaptability

Calm under pressure

Washington State Clerk License

Job description

Description

Veterinary Receptionist: Great Client Experiences Begin With You.

Redmond Veterinary is a brand-new hospital opening in late Fall 2026 in downtown Redmond, WA, and part of the Cara Veterinary network of neighborhood veterinary practices. As one of the first Team Members at our newest hospital, you’ll have the unique opportunity to help shape the culture, standards, and client experience from day one.

As part of Cara Veterinary, you’ll also have the support and resources of an established veterinary network behind you.

In real world talk, that means you’ll get the training and support you need to do your job well. Plenty of opportunities to learn, grow, and advance. Acknowledgement and rewards for those who go the extra mile for our clients and their pets.

Here’s how:

• Great compensation & benefits
• Flexible schedules
• A verifiable commitment to putting pets and our people first
• Clear expectations and a path to advancement
• The opportunity to help build and shape a brand-new hospital

Our Location:

Redmond Veterinary is an exciting new hospital opening in late Fall 2026, located in the heart of downtown Redmond.

• Vibrant, walkable downtown setting
• Local shops and restaurants nearby
• Easy access to Sound Transit light rail
• Convenient commute from Seattle, Bellevue, Kirkland, and surrounding Eastside communities
• Minutes from Redmond Town Center, the Sammamish River Trail, and Downtown Park
• Unique opportunity to join an opening team and help shape the hospital’s culture and client experience from the very start

If you want to help build a hospital from the ground up and leave your mark on its culture, Redmond Veterinary could be the perfect fit.

Our Offer:

• Competitive salary ranging from $22-$26
• Medical, vision, & dental insurance premium with 4 options for all full-time Team Members
• Employee Assistance Program
• Paid Time Off (PTO), up to 80 hours + 10 hours for Personal Celebration Day
• Up to six paid floating holidays per calendar year
• 401k + employer match
• Team Member pet care discount for up to four personal pets
• Uniform allowance
• Professional Development (CE) reimbursement, up to $500 each year
• Veterinary Medical Clerk License application and renewal covered
• Regular reviews and feedback

What We’re Looking For:

Our Veterinary Receptionists are often the first and last people our clients interact with, making this role an incredibly important part of the hospital experience. We want to provide clients and their pets with the kind of exceptional care and service they cannot get anywhere else, so it’s important that you’re as good with people as you are with pets.

This means you should be someone who:

• enjoys connecting with people and making them feel welcome
• communicates clearly, professionally, and compassionately
• can confidently manage phones, appointment scheduling, and client communications
• stays organized while balancing multiple priorities
• understands the importance of accurate medical records and client information
• is comfortable discussing invoices, collecting payments, and assisting clients with financial questions
• is reliable and trustworthy
• works well as part of a team
• shows adaptability and resilience
• can remain calm and empathetic during difficult or emotional situations
• is able to obtain and maintain a Washington State Veterinary Medical Clerk License
• is excited about helping build and shape a new hospital team

Cara Veterinary is an equal opportunity employer. We welcome and celebrate diversity and are committed to creating an inclusive environment for all Team Members.

Requirements

Summary of Job Purpose and Function

As a Veterinary Receptionist, your primary role is to be the welcoming face and voice of our practice. You will greet clients with warmth and empathy, assist with various client needs, and ensure efficient phone management. Your responsibilities also include appointment scheduling, maintaining medical records, housekeeping, managing correspondence, and engaging with clients throughout their journey with us. The Receptionist is an integral part of our team, embodying Cara Veterinary's pillars and core competencies, with a relentless focus on the wellbeing and comfort of our patients and their human companions.

Essential Responsibilities and Tasks

Welcoming Clients:

Know client and patient names and their reason for the visit

Assist with client needs (e.g., offering coffee, restroom directions)

Provide a warm and empathetic welcome to clients

Phones:

Prioritize answering the phone promptly, before the 4th ring

Ensure phones are never left unanswered, arrange for coverage

Check and process voicemail messages

Triage phone calls for technicians and veterinarians based on urgency

Document all phone conversations with clients in the medical record

Appointment Scheduling:

Schedule appointments for new and existing patients via phone and in person

Collect necessary patient data

Place reminder calls one day before appointments if appointment is not already confirmed through reminder platform

Forward book each patient for their next appointment at the time of check-out

Track and reschedule canceled and no-show appointments

Medical Records:

Record all client interactions in the medical records

Record messages and patient updates

Obtain medical records from referring practices

Alert referring practices when patients are euthanized

Fax records when requested

Housekeeping:

Maintain a clean and tidy reception desk and lobby

Ensure the reception area is free from animal hair and bodily waste

Keep the coffee station clean and stocked

Assist technicians in cleaning exam rooms

Fax/Email/Mail:

Mail information to clients and other practices as needed

Answer or triage emails in the general contact inbox

Alert veterinarians to incoming faxes via email

Process incoming mail and ensure outgoing mail is sent to the post office

Financial Management:

Collect payment at the time of service

Assist clients with CareCredit applications

Reconcile the merchant credit machine at the end of each day

Maintain accurate financial records regarding the cash drawer

Compile daily checks and credit card reports, and provide them to the Hospital Director at the end of the day unless instructed otherwise

Other Possible Duties:

Ability to obtain and maintain a Washington State Medical Clerk License

Perform other duties assigned by supervisors as necessary

Potential for required Continuing Education courses or seminars