Veterinary Receptionist

Mission Pet Health; Parma Heights (OH); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Discounted veterinary care

Job summary

Kentown Animal Hospital in Parma Heights, OH is seeking a friendly receptionist to be the first point of contact for clients and patients. You will handle multi-line calls, scheduling, and front-desk transactions while delivering compassionate care and clear communication.

Join a collaborative team that supports professional growth, ongoing education, and a strong network across Mission Pet Health. A flexible schedule including weekends/holidays may be required and training on our veterinary

Qualifications

• Dedicated to delivering compassionate pet care and exceptional client experience.
• Excellent communication skills and ability to manage stressful situations with professionalism.
• Strong organizational abilities to multitask in a fast-paced veterinary front-desk setting.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients.
• Coordinate care: maintain accurate records, manage appointments, and handle transactions.
• Educate clients on preventive care and hospital services to promote pet health.
• Maintain compassionate, empathetic interactions with clients and pets.

Skills

Customer service

Communication

Organization

Team collaboration

Veterinary software

Tools

Veterinary software

Job description

Kentown Animal Hospital is where you will find your professional home, dedicated to delivering exceptional small animal care in Parma Heights, Ohio. We are proud to be an AAHA Accredited practice, a distinction that reflects our commitment to upholding the highest standards in veterinary medicine and patient safety. Our dedication is recognized by the community, evidenced by our excellent 4.6-star Google rating. We are searching for passionate new teammates ready to embrace a collaborative culture where you are supported to do your best work every single day.When you join Kentown Animal Hospital, you become part of a network that prioritizes your professional success and long-term career growth. We believe in actively investing in our teammates, offering robust continuing education opportunities and specialized internal programs designed to help you achieve your career goals, whether that means becoming a credentialed technician or moving into a leadership role. You will find a highly collaborative environment focused on open communication, ensuring you feel supported and equipped throughout your entire workday.Your ability to deliver high-quality, comprehensive small animal care is paramount to our mission. While working at Kentown, you gain immediate access to internal specialty consultations and medical resources across our broader organizational network. This access empowers our veterinarians and technicians to tackle complex cases with confidence, knowing expert guidance is readily available. We strive to maintain modern facilities and state-of-the-art equipment that supports advanced diagnostics and treatment protocols, empowering you to continuously grow your medical skills.Parma Heights is a welcoming, established community situated just south of Cleveland, offering a desirable blend of suburban living with accessible big-city amenities. You will find easy access to major metropolitan resources, cultural institutions, and major sports teams, while enjoying the lower cost of living and practical pace of a friendly residential neighborhood. Whether you are looking for extensive outdoor recreation or a quick, manageable commute, Parma Heights offers a comfortable and convenient setting for you to settle in and grow your career.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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