Veterinary Receptionist

Ark Animal Hospital, LLC; Pace, Northern (FL, KY); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401k retirement plan

Life and Disability insurance

Employee Assistance Program (EAP)

Discounted veterinary care

Job summary

Ark Animal Hospital, LLC in Pace, Florida, is seeking a friendly receptionist to join our AAHA-accredited, patient-focused team. You will manage a multi-line phone system, welcome clients, and help coordinate care across medical records, appointments, and billing.

The ideal candidate brings strong communication skills, organizational ability, and a love for animals. Training and development opportunities are provided within our supportive veterinary network.

Qualifications

• Passion for excellent customer service and care for animals.
• Excellent communication skills in stressful situations.
• Strong organizational skills to prioritize tasks in a fast-paced environment.
• Collaborative, team-first mindset with the ability to work independently.
• Experience with veterinary software is preferred; flexibility to work some weekends and holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointments, handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: be a calming presence and treat each pet with care.

Skills

Customer service

Communication

Multitasking

Empathy

Tools

Veterinary software

Job description

When you join Ark Animal Hospital in Pace, Florida, you become part of a respected medical legacy established in 1992, focused on treating every pet like our own. Our dedication to superior medical care is demonstrated by our American Animal Hospital Association, or AAHA, accreditation, a benchmark achieved by only 15 percent of hospitals nationwide. This long-standing commitment to quality care, covering everything from surgical procedures to patient care, is why the local community consistently grants us an excellent 4.9-star Google rating. We actively seek medical professionals who want to grow in a welcoming environment that prioritizes patient comfort and comprehensive wellness.We know that you want to do your best work, and we are committed to providing the resources necessary for your long-term success. As a valued teammate at Ark Animal Hospital, you join a practice that has built its reputation on professional standards and comprehensive support for its team. We believe in providing robust opportunities for professional development, ensuring that whether you are focused on becoming a credentialed technician or pursuing advanced surgical skills, you have access to the programs and mentorship to meet your career goals. We are honored to welcome you to our family and support you in reaching your full potential alongside our dedicated teammates.The quality of medicine you practice here is consistently held to the highest possible standards. Our AAHA accreditation means our protocols for surgical procedures, emergency services, diagnostic imaging, and anesthesiology are regularly evaluated and updated to ensure excellence. We provide comprehensive small animal care including advanced diagnostics, complex surgery, modern dentistry, and specialized urgent care. Furthermore, we are equipped to handle emergency needs, allowing you to utilize your skills across a wide range of acute and preventative medicine, all while implementing fear-free practices to create a comfortable experience for every patient and owner.Pace, Florida, is home to a loyal and dedicated pet-owning community that we have proudly served since 1992. Our clinic, located at 3648 Berryhill Rd, serves as the trusted local partner for pet wellness, surgery, and emergency needs. You will find that our established position in Pace means a consistent flow of appreciative clients who value the high-quality, comprehensive veterinary care that only an AAHA-accredited hospital can provide. Join us in this supportive community where professional service is valued and long-term relationships define our practice.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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