Veterinary Receptionist

Mission Pet Health; Ocala (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical,Dental,Vision insurance

401(k) retirement plan

Life Insurance and Disability coverage

Teladoc access

Pet discount

Job summary

Mission Pet Health is seeking a friendly, patient-focused Receptionist in Ocala, FL. You will manage multi-line calls, greet clients, and handle scheduling and transactions to keep the hospital running smoothly. Training and mentorship are provided within a supportive, growth-oriented network.

You will contribute to pet wellness education, maintain accurate records, and collaborate with the care team in a fast-paced environment. Weekend and holiday availability is required.

Qualifications

• Demonstrates passion for exceptional customer service with animals.
• Excellent communication and calmness under pressure in fast-paced front desk roles.
• Strong organizational skills and ability to multitask in a busy clinic.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients warmly.
• Ensure seamless care coordination by maintaining records, schedules, and processing payments.
• Advocate for pet health by educating clients on preventative care and services.
• Provide a compassionate, empathetic presence and treat every pet with care.

Skills

Customer service

Communication

Organization

Teamwork

Empathy

Tools

Avimark

Job description

Fox Creek Animal Hospital is dedicated to delivering the highest level of compassionate care, a commitment recognized by our AAHA accreditation. We are proud of the relationships we have built in Ocala, which are reflected in our exceptional 4.8-star Google rating. When you join us, you are joining a mission-driven organization where every teammate is valued for their clinical expertise and dedication to patient welfare. We invite you to discover an environment where you can truly do your best work and define the next chapter of your veterinary career.Joining our hospital means becoming part of a supportive network that puts the growth of its teammates first. We believe strongly in investing in your future, providing educational resources and dedicated mentorship designed to help you succeed, whether you are aiming for advanced certifications or looking to move into leadership. Our infrastructure is designed to reduce burnout and ensure you have the necessary support-from reliable scheduling to internal specialty consultations-so you can focus entirely on delivering exceptional patient care.Fox Creek Animal Hospital focuses on comprehensive small animal general practice while providing advanced diagnostic and therapeutic opportunities right here in Ocala. Our advanced services include dedicated Cardiology and Internal Medicine support, allowing our veterinarians to manage complex cases without immediate referral. We ensure you have the technology and protocols necessary to practice high-quality, evidence-based medicine, allowing you to continually expand your skillset and grow professionally within a medically sophisticated setting.Ocala, Florida, offers an attractive combination of central Florida living and community charm. Known as the "Horse Capital of the World," the area provides beautiful landscapes and abundant opportunities for outdoor activities, offering a perfect counterpoint to the demands of veterinary practice. With easy access to major highways, you can enjoy Florida's beaches and metropolitan centers while retaining the affordable cost of living and welcoming atmosphere that makes Ocala a wonderful place to establish roots.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with Avimark veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• Fast paced work environment

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values - Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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