Veterinary Receptionist

Mission Pet Health; Navarre (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k retirement plan

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Discounted veterinary care

Teladoc access

Educational assistance for AVMA-accred

Job summary

Soundside Animal Hospital in Navarre, FL is seeking a Receptionist to join our team. You'll manage a multi-line phone system, greet clients, and ensure every interaction reflects compassionate care.

You'll maintain medical records, schedule appointments, handle transactions, and support pet wellness through client education. We offer a supportive environment with mentorship and opportunities to grow.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: you'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: be a calming presence for clients, showing empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Communication

Multitasking

Teamwork

Empathy

Tools

Veterinary software

Job description

At Soundside Animal Hospital in Navarre, FL, our mission is to offer comprehensive veterinary care where we treat every pet like our own. We value the pet-human bond and believe that when you join us, you become part of a supportive family dedicated to high-quality medicine. Since 2001, we have built profound community trust, reflected by our exceptional 4.9-star Google rating. If you are seeking an opportunity where your clinical skills are valued and you can do your best work alongside collaborative teammates, you have found the right place.When you join Soundside Animal Hospital, you are welcomed into a network that actively promotes professional development for all teammates. We are committed to helping you grow your career, whether you are seeking to advance your technical skills, move into a leadership position, or achieve new professional credentials. We recognize that high-quality medicine requires excellent support, and you will work alongside experienced colleagues dedicated to mentorship and achieving shared success.We empower you to practice high-level small animal medicine by offering a full spectrum of services necessary for complex cases. Our clinical offerings include thorough Wellness and Prevention programs, sophisticated Testing and Diagnostics, and Advanced Care modalities. Crucially, we maintain capacity for Surgical Procedures and Urgent Care, ensuring that we serve as a full-service partner to our clients through both routine and critical moments. This comprehensive approach allows you to expand your skillset and treat diverse cases without having to frequently refer out.Soundside Animal Hospital is ideally located in Navarre, FL, a welcoming community situated on the stunning Gulf Coast. Navarre offers an appealing blend of beautiful natural surroundings and a dedicated local community, providing the perfect backdrop for a balanced life. You will have the opportunity to enjoy your off-hours while building a meaningful career serving dedicated pet owners who trust us with their companions’ long-term health.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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