Veterinary Receptionist

Avery Creek Pet Hospital, LLC; Northern (KY); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement options

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Discounted veterinary care for your/fh

Job summary

Avery Creek Pet Hospital, LLC in Arden, NC, is seeking a friendly Receptionist to be the Director of First Impressions. You will greet clients, manage a multi-line phone system, and ensure accurate records while delivering compassionate care.

You will coordinate appointments, handle payments, educate clients on services, and support six veterinarians in a fast-paced, collaborative environment. We offer comprehensive benefits and opportunities for growth within a national network.

Qualifications

• Experience with customer service in a fast-paced environment.
• Excellent communication and people skills.
• Strong organizational abilities and multitasking.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services to ensure best care.
• Embody Compassion and Empathy: be a calming presence and treat each pet with care.

Skills

Customer service

Communication

Organization

Team player

Tools

Veterinary software

Job description

At Avery Creek Pet Hospital in Arden, NC, we believe the best medical outcomes start with a deep commitment to compassion and patient comfort. We have been serving the community since 2002 and have established a reputation for clinical excellence, reflected by our exceptional 4.9-star Google rating. Our dedication to patient well-being is formalized by our status as a Fear Free Certified® Practice, ensuring that our specialized training prevents and alleviates fear, anxiety, and stress in our furry friends. If you are looking for an environment where patient comfort and high-quality care are paramount, this is where you can do your best work alongside six dedicated veterinarians.You will join a highly collaborative team environment supported by six experienced DVMs who share a unified vision for comprehensive small animal care. We prioritize workflow efficiency to ensure you can focus entirely on clinical needs, offering drop-off appointments to help manage client scheduling and improve practice throughput. We are dedicated to the success of all our teammates, providing the resources and supportive culture you need to grow your skills and advance your career goals within a well-established practice setting. We encourage every teammate to achieve their highest professional aspirations.The medicine practiced at Avery Creek is comprehensive and advanced, positioning us as a full-service veterinary clinic for the Arden community. We offer a robust spectrum of care including Wellness and Prevention, Testing and Diagnostics, Advanced Care, Surgical Procedures, and Urgent Care. This breadth of services means you will have ample opportunity to expand your clinical knowledge across various complex cases. We ensure continuity of care by providing clients with clear after-hours emergency protocols and established contacts when specialized services are needed.Located in Arden, NC, you will be situated in the heart of Western North Carolina, just minutes from Asheville. This region offers an unparalleled quality of life, especially if you appreciate the outdoors. The surrounding mountains are filled with fantastic hiking destinations for dog lovers, providing a perfect balance between a rewarding veterinary career and an active personal life. This beautiful area, known for its stunning seasonal transitions, is the ideal backdrop for establishing or advancing your career.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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