Veterinary Receptionist

North Westchester Veterinary Office; Roe Park (NY); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement

Life Insurance

Disability coverage

EAP

Teladoc access

Discounted veterinary care

Online discount platform

Job summary

North Westchester Veterinary Office is seeking a receptionist who loves animals and people to join our close-knit team in Westchester County. You will manage a multi-line phone system, greet clients warmly, and help coordinate patient care with a focus on compassionate service.

You will maintain medical records, handle appointments and payments, and educate clients on preventative care while growing professionally in a supportive environment with on-site ultrasound and lab capabilities.

Qualifications

• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services to ensure the best care for every pet.
• Embody Compassion and Empathy: be a calming presence and treat each pet like your own.

Skills

Customer service

Communication

Organizational skills

Veterinary software

Weekend availability

Tools

Veterinary software

Job description

At North Westchester Veterinary Office, we’ve spent over 35 years building a practice that feels like home. We’re a team of animal lovers who believe that great medicine goes hand-in-hand with a friendly smile and a warm atmosphere. Whether we’re seeing a new puppy for their first exam or managing a complex case with our on‑site ultrasound and lab, we treat every pet like they’re our own. We’re looking for someone who is just as passionate about people and pets as we are to join our close‑knit family.We’re big believers in helping our people grow. Whether you’re interested in mastering the front desk, sharpening your clinical skills, or stepping into a leadership role, we’re here to support those goals. You won’t just be a "cog in the wheel" here; you’ll be part of a collaborative team where your voice is heard and your professional development is a priority. We work hard to maintain a supportive environment where you can actually enjoy your workday while building a career you’re proud of.Success here is all about the details—from a seamless check-in for a client to the dedicated nursing care we provide our patients. You’ll be right in the middle of a busy, rewarding office equipped with digital radiography, a full pharmacy, and a team that truly has each other’s backs. Plus, living and working in Westchester County gives you the best of both worlds: plenty of local charm and outdoor spots to explore, all with the excitement of the city just a short trip away.

Location Address

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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