Veterinary Receptionist

Richland Animal Clinic, LLC; Nashville (TN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k retirement plan

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Discounted veterinary care for family

Education assistance for AVMA programs

Job summary

Richland Animal Clinic, LLC in Nashville, TN is seeking a Receptionist to serve as the Director of First Impressions and deliver compassionate client service. You will manage a multi-line phone system, greet clients warmly, and help ensure accurate records and smooth scheduling.

You'll coordinate appointments, handle financial transactions, and support the team in delivering high-quality small-animal care. Our team values empathy, collaboration, and a patient-centered approach to veterinary

Qualifications

• Passion for excellent customer service and love for animals.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Collaborative, team-first mindset with ability to work independently as needed.
• Experience with veterinary software preferred; flexible weekends/holidays required.

Responsibilities

• Be Director of First Impressions: manage multi-line phones, greet clients warmly, reflect compassionate care.
• Coordinate care: maintain medical records, schedule appointments, process payments.
• Advocate for pet health: educate clients on preventive care and hospital services.
• Demonstrate empathy and professionalism, treating every pet like your own.

Skills

Customer service

Communication

Organization

Teamwork

Flexibility

Tools

Veterinary software

Job description

Richland Animal Clinic has been a trusted partner in Nashville pet health since 1989, committed to comprehensive veterinary care where we treat every patient like our own. The family atmosphere is real here, but we back that dedication with serious medical commitment, including urgent care and advanced procedures. It is this combination of heartfelt service and medical excellence that has earned us an outstanding community reputation, reflected by our 4.9-star Google rating. If you are seeking a meaningful opportunity where you can genuinely grow your career while feeling supported by your colleagues, we invite you to do your best work with us.We take pride in the stability and growth of our internal organization. Since our founding, Richland Animal Clinic has expanded both our services and our professional teammates, ensuring a rewarding environment for everyone. You will be joining an established team of five dedicated veterinarians, working alongside supportive colleagues who maintain that essential family atmosphere even as we expand our practice capabilities. We are dedicated to providing the resources and supportive workflow necessary so that you succeed and reach your personal career aspirations.When you join us, you will be delivering comprehensive, high-quality small animal care every day. Our medical services encompass complete wellness and preventative plans, in-house testing and diagnostics, and specialized advanced care. We support you in managing complex cases by offering a full spectrum of surgical procedures and providing vital urgent care services to the local West Nashville community. Our long-standing history allows us to focus on deep patient relationships, positioning you to practice the caliber of medicine you have always envisioned.Richland Animal Clinic is situated right in the heart of Nashville, Tennessee, providing you with access to one of the most exciting, culturally rich cities in the South. Located on Charlotte Pike, we are central to the vibrant energy of the West Nashville community. Beyond the hospital, you can enjoy Nashville’s renowned music scene, diverse culinary landscape, and thriving outdoor activities, offering you an exceptional work-life balance. This location offers you not just a career change, but a lifestyle upgrade in a dynamic metropolitan area.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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