Veterinary Receptionist

Shiloh Animal Hospital; Morrisville (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Shiloh Animal Hospital is seeking a Receptionist who greets clients, schedules appointments, and handles financial transactions with a warm, professional demeanor. You will support pet wellness education and coordinate front-desk operations to keep the hospital running smoothly.

The role requires excellent communication, organizational skills, and a flexible schedule that may include weekends and holidays to support our Morrisville, NC community.

Qualifications

• Passion for providing excellent customer service.
• Excellent communication and organizational skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Experience with veterinary software preferred; flexible schedule including weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients warmly, reflect our compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointments, handle transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services to ensure optimal pet care.
• Embody Compassion and Empathy: be a calm, empathetic presence for clients and pets.

Skills

Customer service

Communication

Multitasking

Pet care knowledge

Veterinary software

Job description

Shiloh Animal Hospital is dedicated to delivering the highest standards of compassionate care, and we invite you to join a team where patient welfare is always the priority. We are proud to be an AAHA Accredited practice, a distinction that confirms our commitment to excellence in veterinary medicine. Our exceptional focus on quality is reflected in our outstanding 4.9-star Google rating, showing the deep trust our Morrisville, NC community places in us. If you are looking for an opportunity where you can genuinely succeed and feel supported in your professional journey, this is where you belong.When you join us, you become part of a larger network that is dedicated to your professional development. We believe in providing robust support so all our teammates can do their best work. This includes access to ample internal resources, continuing education programs, and structured plans to help you achieve your career goals, whether that means becoming a credentialed technician or moving into a leadership role. We prioritize fostering a collaborative environment where every individual is empowered to grow and receive the support necessary to advance their skills.Shiloh Animal Hospital offers advanced, high-quality small animal medical care. As a teammate, you will be working with key medical technology and practice modern medicine with capabilities in both Ultrasound and complex Surgery. For those complex cases requiring specialty insight, our veterinarians have access to internal specialty consultations across the network, ensuring that we maintain a high standard of medical practice and continuous learning. We are committed to providing the diagnostic and therapeutic tools you need to practice comprehensive veterinary medicine.Morrisville, North Carolina, offers the perfect blend of suburban tranquility and the intellectual energy of the Raleigh-Durham Research Triangle Park region. This highly desirable area is known for its excellent quality of life, diverse community, and accessibility to major cultural, recreational, and culinary attractions. Whether you prefer a quick commute, access to beautiful North Carolina parks, or weekend adventures to the coast or mountains, Morrisville places you right in the center of the action, providing an exceptional lifestyle outside of the hospital.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You’ll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You’ll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You’ll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You’ll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You’ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

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