Veterinary Receptionist

Mission Pet Health; Middletown (NJ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Discounted veterinary care for your 4‑

Teladoc access 24/7

Job summary

Mission Pet Health is seeking a friendly receptionist at Middletown Animal Hospital to be the face of the clinic. You will manage a multi-line phone system, greet clients warmly, handle appointments, and process payments, all while upholding compassionate care.

We value strong communication, organization, and a collaborative mindset, with a flexible schedule including some weekends and holidays. Training and opportunities for professional growth are offered.

Qualifications

• Experience with customer service in a professional setting.
• Strong communication and interpersonal skills.
• Excellent organizational abilities in a fast-paced environment.
• Ability to work collaboratively with a team and independently.
• Experience with veterinary software preferred; weekends/holidays roster may be required.

Responsibilities

• Be the Director of First Impressions: greet clients, manage a multi-line phone system, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain records, schedule appointments, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: provide a calm, respectful environment for clients and pets.

Skills

Customer service

Communication skills

Organizational skills

Team player

Veterinary software

Tools

Veterinary software

Job description

At Middletown Animal Hospital, our focus is simple: providing exceptional small animal medicine while fostering a supportive environment where you can do your best work. Our dedication to patient care and community trust is clearly reflected in our excellent 4.7-star Google rating. We believe that when our teammates feel valued and professionally supported, the entire community benefits. If you are looking for an opportunity to grow your professional skills and succeed within a high-quality practice environment, this is where your next career chapter begins. Joining us means becoming part of a supportive network that actively invests in continuous education and professional advancement for every teammate. We offer programs designed to help you achieve your career goals, whether that means securing credentialed technician status, advancing into leadership roles, or pursuing specialized interests. We understand that stability and structure are essential, which is why we invest in comprehensive resources designed to optimize workflow, allowing you to focus purely on patient care and collaborating effectively with your fellow teammates. As a small animal practice, we are committed to upholding the highest clinical standards of veterinary medicine. While deeply rooted locally in Middletown Township, our connection to a wider network ensures that you always have access to top-tier internal resources, including specialty consultations and robust training modules. This structure ensures that you are empowered to provide advanced, comprehensive care while continually enhancing your clinical knowledge base alongside experienced doctors and credentialed technicians. Middletown Township, New Jersey, offers a superb balance of desirable suburban living and easy access to coastal lifestyle amenities. Located ideally within Monmouth County, you benefit from excellent local infrastructure, ample parks, and a quick drive to the scenic Jersey Shore beaches. When you step away from the hospital, you step into a thriving community that provides abundant recreational opportunities and a welcoming environment, making Middletown an ideal place to establish long-term personal and professional roots.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• The salary range for this position is $18.00-$21.00 based on experience

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive Compensation

A competitive hourly rate based on your experience, plus a comprehensive benefits package.

Total Wellbeing

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Financial Health

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

For those interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Valuable Perks

Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.