Veterinary Receptionist PT30

Southern Veterinary Partners; Melissa (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Southern Veterinary Partners is seeking a Receptionist for the Animal Hospital of Melissa, dedicated to exceptional customer service and modern veterinary practices. The ideal candidate will manage scheduling, client interactions, and documentation while contributing to a positive work culture in a supportive environment. Join a growing team committed to quality animal care and community impact.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Paid Time Off (Vacation & Public Holidays)

Short Term Disability

Discounted Veterinary Care

Teladoc- FREE doctor access 24/7

Educational assistance for veterinary technician programs

Employee Assistance Program (EAP)

Opportunities for community impact

Collaborative working environment

Qualifications

• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Strong verbal and written communication skills.

Responsibilities

• Receive and place calls to clients for scheduling.
• Maintain proper documentation through client and pet records.
• Manage the financial needs of the hospital.

Skills

Customer service

Communication

Organizational skills

Critical thinking

Tools

Veterinary software

Job description

Animal Hospital of Melissa is a thriving two doctor practice looking for an additional teammate to come join our family! We are located in the rapidly growing town of Melissa,Texas, a close-knit community with that small town feel, conveniently located just 10 minutes north of Mckinney and 45 minutes north of Dallas. We are a small companion animal hospital dedicated to providing our clients and patients with quality, modern medicine and exceptional boarding and grooming experiences all with a little hometown charm!

Animal Hospital of Melissa is a large, free standing building with plenty of windows and space allowing us to offer our veterinarians modern, spacious exam rooms and treatment area, a fully stocked pharmacy, surgical suite, an in-house laboratory, digital radiography, ultrasound, advanced dental equipment, with dental radiography on its way!

We truly have a great location easily accessible from Highway 121 or Highway 75! Are you ready to escape the concrete jungle of the city and join a family oriented team focused on positive culture, work-life balance and care for not only the patients, clients but also the employees? Come work with us!

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

• Pay range of $13.35-$20.90/hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community whiletacklinga challenging, variety of tasks and the ability to help animalsamong a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).