Veterinary Receptionist

Fullerton Animal Hospital, LLC; Maryland; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounted veterinary care for your 0w

Online discount platform access

24/7 doctor access via Teladoc

Job summary

Fullerton Animal Hospital, a trusted small animal clinic in Nottingham, MD, is seeking a Receptionist to manage a multi-line phone system, greet clients, handle appointments, and process transactions with care and accuracy. You’ll educate clients on preventive care and hospital services while maintaining a welcoming, calm environment for pets and their families.

We value excellent customer service, strong communication, and the ability to multitask in a busy practice.

Qualifications

• Experience in customer-facing roles with strong communication.
• Ability to manage schedules, records, and transactions accurately.
• Weekend/holiday availability preferred.

Responsibilities

• Be the Director of First Impressions: manage multi-line phone system and greet clients with empathy.
• Ensure seamless care coordination: maintain medical records, schedule appointments, process payments.
• Educate clients on preventive care and hospital services.
• Demonstrate compassion and empathy in all interactions with clients and pets.

Skills

Customer service

Communication

Organizational skills

Team player

Education

None

Tools

Vet software

Job description

You are joining Fullerton Animal Hospital, a full-service small animal clinic that has been a trusted partner in the Nottingham community since 1995. Located conveniently in Nottingham, MD, we serve the greater Baltimore area with a mission to treat every pet like our own. The high level of personalized service and community trust is reflected in our excellent 4.8-star Google rating. If you are passionate about advanced patient care and ready to make a significant impact, this is where you will find the stability and support necessary to do your best work.We recognize that a highly engaged professional community is essential for success. As a teammate at Fullerton Animal Hospital, you are supported by a commitment to continuous learning and career advancement. We ensure that veterinarians have access to internal specialty consultation resources, allowing you to continually refine your skills without referring cases externally. For all teammates, we have programs in place designed to help you achieve your career goals, whether that involves becoming a credentialed technician, pursuing specialized training, or moving into a leadership role within our comprehensive network. We want you to grow professionally alongside our dedicated team.When you join our clinical team, you will be practicing high-quality, full-service veterinary medicine encompassing the complete lifecycle of small animal care. Our robust service offerings include comprehensive wellness and prevention programs, sophisticated testing and diagnostics, and specialized advanced care. You will also have the opportunity to utilize your surgical expertise and manage complex cases, as we provide both surgical procedures and necessary emergency care. Our focus is on providing an elevated level of patient care that keeps pets active and healthy for life.Fullerton Animal Hospital is located in Nottingham, a welcoming part of Baltimore County, MD. This area offers a fantastic blend of suburban convenience and access to the dynamic culture and opportunities of Baltimore City. You will find that the surrounding area provides an easy commute and resources for a balanced lifestyle. From the historic charm of Baltimore’s inner harbor to the vibrant community that has supported Fullerton Animal Hospital for decades, this location offers an ideal setting to build both your professional life and your personal future.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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