Veterinary Receptionist

Western Veterinary Partners; Manhattan Beach (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Bay Animal Hospital is seeking a Client Care Specialist to join their warm and welcoming team. This full-time role involves supporting veterinarians by managing client schedules, providing empathy in service, and ensuring a friendly atmosphere. Candidates with veterinary experience and excellent multi-tasking skills will thrive in this position.

Benefits

Medical, dental, and vision insurance

Life insurance and disability

401k options

Paid time off

Personal pet discount

Uniform allowance

Qualifications

• 1+ years of client service experience.
• Previous veterinary experience is required.
• Proficiency in handling high call volume.

Responsibilities

• Schedule and manage appointments.
• Provide customer service in a fast-paced environment.
• Process financial transactions and answer inquiries.

Skills

Customer service

Multi-tasking

Detail-oriented

Job description

Bay Animal Hospital is hiring a Client Care Specialist to become the next member of our incredible team. Candidates seeking a true work-life balance and the opportunity to fully utilize their skillsets are encouraged to apply! As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday.

Full-time benefits and compensation:

• Compensation: $20-22 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum qualifications and skill set:

• 1+ years of client service experience
• Previous veterinary experience is required
• Proficiency in handling high call volume and providing excellent customer service skills

Support staff are the heart of Bay Animal Hospital’s day-to-day operations, contributing to everything from smooth client communication to efficient patient care. The team works closely with 9 veterinarians, multiple RVTs, and a strong group of assistants and CCSs who all play a key role in delivering exceptional, compassionate service.

Our hospital is thoughtfully designed with eight exam rooms, a large treatment space, dedicated surgery and dental suites, and advanced tools like digital radiology, ultrasound, and a full IDEXX lab. Everyone on the team stays connected through regular case rounds, open communication, and a shared commitment to patient wellbeing.

The culture emphasizes teamwork, growth, and respect, and staff are supported with both professional development and a healthy work environment—including a break room and peaceful outdoor space for recharging throughout the day.

If you think you’d be an excellent addition to our growing team, we encourage you to apply today!
We look forward to hearing from you!

*To determine specific pay, the company will consider factors such as the applicant’s education, training, or experience related to the job, geographic location, and other relevant factors. During the process, you may request more information about compensation and benefits for your specific location. WVP provides eligible employees with leave and benefits programs in accordance with applicable law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disabled status, genetic information, or other protected characteristics. Qualified applicants with a criminal history will be considered in accordance with applicable laws. Reasonable accommodations are available for applicants with disabilities. Please contact People Operations for assistance.