Veterinary Receptionist

Southern Veterinary Partners; California, Laguna Niguel (MO, CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated team at a full-service veterinary office, where you will provide exceptional care and support to pets and their owners. As a Receptionist, you will play a vital role in scheduling appointments, managing documentation, and ensuring smooth communication between clients and the veterinary team. With a commitment to community impact and a supportive work environment, this position offers opportunities for growth and collaboration. If you are passionate about animal care and thrive in a fast-paced setting, this role is perfect for you. Enjoy a competitive pay range and a comprehensive benefits package that values your contributions.

Benefits

Health Care

Retirement Plan

Life Insurance

Short-term Disability

Paid Time Off

Educational Assistance

Teladoc Access

Veterinary Care Discounts

Employee Assistance Programs

Qualifications

• Experience with veterinary software is preferred.
• Knowledge of veterinary medical terminology and procedures.

Responsibilities

• Receive and place calls to clients for scheduling.
• Maintain proper documentation through client and pet records.
• Educate clients on pet health and hospital services.

Skills

Customer Service

Organizational Skills

Veterinary Medical Terminology

Communication Skills

Critical Thinking

Education

High School Diploma

Tools

Veterinary Software

Standard Office Equipment

Job description

Job Description: Receptionist at Marina Hills Animal Hospital

At Marina Hills Animal Hospital, we provide top-quality veterinary care, bathing, boarding, and services to pets in our community.

Our staff treats you like family and each pet like our own. We are honored and proud to be a partner in your pet's healthcare team.

As pet owners ourselves, we believe that preventative care with wellness exams are key to your pet living a longer, healthier, and happier life.

As a full-service veterinary office, we offer state-of-the-art testing and diagnostics, an array of advanced care, routine and advanced surgical procedures, and many other services to provide your pet with the best possible care.

Responsibilities of a Receptionist:

1. Receive and place calls to clients for scheduling.
2. Prioritize multiple tasks in a calm, organized manner.
3. Maintain proper documentation through client and pet records, such as referral documentation and medical history.
4. Assist clients by providing instructions, information, invoices, dispensing prescriptions as per veterinarian’s instructions, and scheduling future appointments.
5. Utilize hospital computer systems to document medical records and communicate with clients and team members.
6. Manage the hospital's financial transactions by maintaining accurate balances, collecting payments, and following cash and credit procedures.
7. Provide excellent customer service and communicate professionally.
8. Educate clients on pet health, preventative care, and hospital services to advocate for pets.
9. Maintain a positive attitude and show empathy toward clients and pets.
10. Utilize standard office equipment.
11. Have knowledge of veterinary medical terminology and procedures.
12. Be flexible with schedule, including some weekends and holidays.
13. Experience with veterinary software is preferred.
14. Work independently and accept instructions.
15. Possess organizational skills and critical thinking abilities.
16. Communicate effectively and manage stressful situations.

Additional Details:

• Pay range: $15.35 - $25.70/hour based on experience.
• Benefits include health care, retirement plan, life insurance, short-term disability, paid time off, educational assistance, Teladoc access, veterinary care discounts, and employee assistance programs.
• Join a team committed to community impact, growth, and collaboration, recognized as a top workplace and fast-growing company.