Veterinary Receptionist

Stagecoach Pet Hospital, LLC; Killeen (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Life Insurance

Disability Insurance

Employee Assistance Program (EAP)

Discounted veterinary care

Teladoc access

Job summary

Stagecoach Pet Hospital in Killeen, Texas, is seeking a Front Desk Receptionist to greet clients, manage a multi-line phone system, and coordinate care with compassion. You will handle appointments, billing, and medical record accuracy while delivering exceptional customer service in a fast-paced, pet-centered hospital.

You will coordinate scheduling, maintain records, and process transactions while educating clients on preventive care and available hospital services.

Qualifications

• A passion for providing excellent customer service.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and multitasking in a fast-paced setting.
• Team-first mindset with ability to work independently when needed.
• Experience with veterinary software preferred; flexibility to work some weekends/holidays.

Responsibilities

• Be the Director of First Impressions by managing a multi-line phone system and greeting clients with compassion.
• Coordinate care by maintaining records, scheduling appointments, and handling transactions.
• Educate clients on preventive care and hospital services to support pet health.
• Provide a calm, empathetic presence and treat every pet like your own.

Skills

Customer service

Communication skills

Organizational skills

Team-oriented

Veterinary software familiarity

Job description

Stagecoach Pet Hospital in Killeen, Texas, is defined by its mission: providing quality, comprehensive veterinary care where we treat every pet like our own. Our hospital strives to create a positive and rewarding experience for both clients and teammates, a commitment reflected by our excellent 4.6-star Google rating from the local community. If you are seeking a supportive environment with a state of the art animal hospital, where you can truly connect with clients and deliver exceptional medicine, this is where you belong.As a teammate at Stagecoach Pet Hospital, you will be joining a dedicated group focused on delivering comprehensive care in a genuinely caring atmosphere. We cultivate a supportive culture designed to ensure you succeed and grow in your career. We are committed to helping all our teammates achieve their professional aspirations, whether that means advancing your technical skills or moving into leadership, and we prioritize the resources and education necessary for you to do your best work every single day.Stagecoach Pet Hospital is a full-service veterinary clinic dedicated entirely to high-quality patient wellness and advanced medical care. You will utilize your skills across a diverse case load, including Wellness and Prevention, Testing and Diagnostics, and complex Surgical Procedures. The facility is equipped to handle Advanced Care opportunities and Urgent Care cases for the Killeen community and the greater Austin area, allowing you to continually expand your medical expertise and professional capabilities.Stagecoach Pet Hospital serves the Killeen community, a dynamic area that extends veterinary care coverage to the greater Austin region. This unique Central Texas location offers you the opportunity to build long-term relationships with a dedicated client base who trusts us as their partner in pet healthcare. Killeen provides immediate access to strong community engagement and the local culture of Central Texas, combined with the wider recreational and professional opportunities available near the state capital.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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