Veterinary Receptionist

Avondale Animal Hospital; Jacksonville, Northern (FL, KY); Hybrid; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee Assistance Program (EAP)

401k retirement plan

Life Insurance

Disability coverage

Teladoc access

Job summary

Mission Pet Health is seeking a receptionist in Jacksonville, FL, to be the welcoming face of our veterinary hospital network. You will manage a busy front desk, coordinate appointments, and support clients with compassion and efficiency.

The role emphasizes strong communication, organization, and a genuine love for animals. A flexible schedule including some weekends and holidays is required to support our client care model.

Qualifications

• Passion for excellent customer service and love for animals.
• Excellent communication skills under pressure.
• Strong organizational abilities in a fast-paced environment.
• Collaborative, team-first mindset; able to work independently.
• Flexible schedule including some weekends and holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, reflect compassionate care.
• Ensure seamless care coordination by maintaining medical records and scheduling appointments and transactions.
• Advocate for pet health by educating clients on preventive care and hospital services.
• Provide a calming, empathetic presence, treating each pet with respect and care.

Skills

Customer service

Communication

Organization

Teamwork

Flexible schedule

Tools

Veterinary software

Job description

At Avondale Animal Hospital, we believe in building a deeply trusted relationship with the pet owners of Jacksonville, FL. Our dedication to compassionate, high-quality care is clear in the community’s response, demonstrated by our excellent 5-star Google rating. We pride ourselves on creating an environment where every individual is supported and valued, fostering a culture of teamwork and mutual respect. If you are looking for an opportunity to join a high-quality practice focused on medical excellence and team collaboration, this is where you can begin to do your best work.When you join the Avondale Animal Hospital teammates, you become part of a larger network committed to your professional success. We recognize that career growth is paramount, which is why we have robust educational programs designed to help you achieve your long-term goals, whether you are seeking certification or moving toward a leadership position. You will receive the consistent mentorship and operational support you need, ensuring you can focus on patient care and providing you the resources required to succeed professionally every day.Providing advanced, compassionate care is at the core of our operations. At Avondale Animal Hospital, you will have the opportunity to practice complex medicine, including critical services like advanced surgery and comprehensive dentistry. Furthermore, as part of a larger organization, our veterinarians have direct access to internal specialty consultations and cutting-edge resources, allowing you to approach challenging cases with confidence and providing your patients the highest possible level of care available.Locating your career in Jacksonville, FL, means enjoying life in Florida’s largest city by area, giving you access to both metropolitan convenience and stunning natural landscapes. Known for its incredible coastline, Jacksonville offers a relaxed lifestyle with ample opportunities for outdoor activities, whether you enjoy relaxing on the white sand beaches, exploring expansive state parks, or enjoying the vibrant downtown scene. You will find that Jacksonville is a supportive community ready to welcome you.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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