Veterinary Receptionist

River City Veterinary Hospital, LLC; Jacksonville (FL); Hybrid; USD 21,000 - 26,000; Full time

Job summary

River City Veterinary Hospital in Jacksonville, FL invites a Receptionist to join a full-time team. You will manage a multi-line phone system, greet clients with warmth, and support seamless front-desk operations including appointments and payments.

You will educate clients on preventive care while delivering compassionate service to pets and their families. The role emphasizes exceptional communication, strong organization, and a flexible schedule, with opportunities to grow within an

Qualifications

• Passion for excellent customer service and love for animals.
• Excellent communication skills and ability to stay calm under pressure.
• Strong organizational skills and multitasking in a fast-paced environment.
• Team-first mindset and ability to work independently and with direction.
• Experience with veterinary software; flexible schedule including weekends/holidays.

Responsibilities

• Director of First Impressions: manage a multi-line phone system and greet clients.
• Coordinate care: maintain medical records, manage appointments, and handle payments.
• Advocate for pet health by educating clients on preventative care and services.
• Provide empathetic, compassionate support to clients and their pets.

Skills

Customer service

Communication

Organization

Teamwork

Veterinary software experience

Tools

Veterinary software

Job description

River City Veterinary Hospital (Jacksonville)

Date Published

09-10-2026

Pay Class

Full-Time

Base Min.

$ 15

Base Max.

$ 19

Description & Requirements

Company Overview

River City Veterinary Hospital has served the Jacksonville, FL community with comprehensive care since 1960. Our mission is to treat every pet like our own, a philosophy reflected in our excellent 4.6-star Google rating and the recognition we have earned from the community. You will be joining an award-winning practice, honored as "Best Animal Hospital" in Avondale/Riverside by Jacksonville Magazine and named one of the "Best Veterinary Clinics" in Jacksonville by ThreeBestRated.com. If you are seeking a deeply established practice where your contributions are immediately valued, this is your next career opportunity. We believe that you succeed when you are fully supported, which is why we invest in our teammates through a network committed to growth and education. When you join our dedicated group of professionals, you gain access to internal specialty consultations and mentorship opportunities designed to help you achieve your career goals. We are committed to fostering a culture where all teammates, whether you are aiming to become a credentialed technician, move into leadership, or perfect your surgical skills, receive the coaching and resources necessary to do your best work every day. As a comprehensive, full-service small animal clinic, we ensure you have the tools necessary to deliver exceptional patient care across the full spectrum of veterinary medicine. Our scope of work is broad and challenging, covering everything from Wellness and Prevention to Advanced Care and Surgical Procedures. We also provide critical Urgent Care services to the community, rounding out a robust diagnostic and treatment schedule, including dedicated Testing and Diagnostics capabilities. To help support busy clients and maintain workflow efficiency, we offer drop-off services, ensuring dedicated time for your complex cases. Jacksonville, Florida, often called "River City," offers an ideal blend of city convenience and coastal living. Located in the popular Avondale/Riverside area, you will be working in a historic and vibrant community known for its local culture and beautiful scenery. This location provides you with ample opportunities to enjoy Florida’s famous weather, whether you are exploring the St. Johns River, dining at local establishments, or taking advantage of the area's relaxed pace of life outside of the hospital.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

If you're using NVDA, press NVDA key + space to enable focus mode to read the slider properly.

Location:Carolina Forest Veterinary Hospital

Location:Livewell Animal Hospital of North Scottsdale

Location:Livewell Animal Hospital of St. Anthony

Location:Goodwin Animal Hospital and Pet Resort

Location:Livewell Animal Hospital of Old Town

Location:Livewell Animal Hospital of King of Prussia

Location:Livewell Animal Hospital of Brookline

Location:Well Pets Veterinary Clinic and After Hours Urgent Care

Location:FloridaWild Veterinary Hospital