Veterinary Receptionist

Family Pet Clinic; Horsham (PA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Onboarding and mentorship

Professional development

Pet discount

Job summary

Family Pet Clinic in Horsham, PA is seeking a dedicated Veterinary Receptionist to join our team. We welcome candidates with transfer-able experience from human medical or dental offices, urgent care, or high-volume hospitality and customer service roles.

Veterinary knowledge is not required; onboarding and training are provided to ensure success. This full-time position offers a comprehensive benefits package, paid time off, a 401(k), and opportunities for professional development.

Qualifications

• Minimum 1 year of front desk/receptionist or customer service experience in medical, dental, urgent care, veterinary, or high-volume service setting
• Strong verbal and written communication skills, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phones, data entry, and payment processing or POS
• Excellent organizational skills and attention to detail; ability to multitask in a fast-paced environment
• Proficiency with Microsoft Office; ability to learn new software/workflows quickly
• Reliable, punctual, professional; able to work independently and as part of a team
• Genuine affinity for animals and comfort in a clinical setting
• Familiarity with veterinary or medical terminology or PIMS software (Cornerstone, Avimark, Impromed, eVetPractice, or ezyVet) is a strong asset

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information and confirm appointment details
• Answer and manage a multi-line telephone system; direct calls and respond to scheduling inquiries
• Perform client check-out, including payment processing and posting charges
• Provide composed, compassionate customer service to clients facing anxiety or difficult news
• Data entry and maintaining organized records in the practice management system
• Communicate with clinical staff to relay messages and flag urgent situations
• Maintain a clean, welcoming reception and waiting area

Skills

Front desk experience

Customer service

Phone system

Data entry

POS / payment processing

Microsoft Office

Organizational skills

Teamwork

Animal affinity

Tools

Cornerstone

Avimark

Impromed

eVetPractice

ezyVet

Job description

Family Pet Clinic is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $17.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position, Monday through Friday, with rotating Saturdays and two evening shifts each week. Scheduled shifts may include: 8:30 a.m.–7:00 p.m., 8:30 a.m.–1:00 p.m., 2:00 p.m.–7:00 p.m., 8:00 a.m.–5:00 p.m., and rotating every other Saturday from 8:00 a.m.–12:00 p.m.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's healthPerform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

About Family Pet Clinic

Family Pet Clinic, with locations in Southampton, Feasterville, and a brand-new facility in Horsham, is an AAHA-accredited, full-service veterinary practice proudly serving the community for over 25 years. We offer comprehensive, compassionate care including wellness and preventative services, dentistry, diagnostics, surgery, laser therapy, and senior pet care.

Our team of dedicated veterinarians, technicians, and support staff is committed to providing exceptional patient care and creating a welcoming, supportive experience for both pets and their owners. We value collaboration, communication, and a strong community focus.

If you're looking for more than "just a job" a place where you'll make a real difference in pets' lives, grow professionally, and be part of a compassionate, collaborative team Family Pet Clinic might be just the right place for you.