Veterinary Receptionist

veterinarypracticepartners; Horsham (PA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

PTO

401(k) plan

Onboarding & mentorship

Employee pet discount

Job summary

Family Pet Clinic is seeking a dedicated Veterinary Receptionist to greet clients, manage the front desk, and coordinate appointments in a friendly, client-focused environment. Onboarding will cover veterinary workflows, software, and medical terminology to ensure you thrive in a busy practice.

We offer comprehensive benefits and a supportive team, with opportunities for professional development and an employee pet discount.

Qualifications

• Minimum 1 year front desk or customer service in a medical, dental, veterinary, urgent care, or high-volume service environment.
• Strong verbal and written communication with active listening.
• Experience with appointment scheduling and multi-line phone systems.
• Proficient in data entry and basic payment processing or POS.
• Able to multitask and stay organized in a fast-paced veterinary setting.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system, direct calls and inquiries about scheduling and services.
• Process client check-out, including payments and scheduling future appointments.
• Provide composed and compassionate customer service to anxious clients.
• Perform accurate data entry and maintain organized records in the practice management system.
• Communicate with clinical staff to relay messages and flag urgent situations.
• Maintain a clean, organized, and welcoming reception area.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Data entry

POS / payments

Microsoft Office

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Family Pet Clinic is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences - including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Schedule

This is a full-time position, Monday through Friday, with rotating Saturdays and two evening shifts each week. Scheduled shifts may include: 8:30 a.m.-7:00 p.m., 8:30 a.m.-1:00 p.m., 2:00 p.m.-7:00 p.m., 8:00 a.m.-5:00 p.m., and rotating every other Saturday from 8:00 a.m.-12:00 p.m.

Salary

Salary: $17.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting
• Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

About Family Pet Clinic

Family Pet Clinic, with locations in Southampton, Feasterville, and a brand-new facility in Horsham, is an AAHA-accredited, full-service veterinary practice proudly serving the community for over 25 years. We offer comprehensive, compassionate care including wellness and preventative services, dentistry, diagnostics, surgery, laser therapy, and senior pet care.

Our team of dedicated veterinarians, technicians, and support staff is committed to providing exceptional patient care and creating a welcoming, supportive experience for both pets and their owners. We value collaboration, communication, and a strong community focus.

If you're looking for more than "just a job" a place where you'll make a real difference in pets' lives, grow professionally, and be part of a compassionate, collaborative team Family Pet Clinic might be just the right place for you.

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