Veterinary Receptionist

Socket.dev; Horsham (PA); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Onboarding & training

Pet discount

Job summary

Family Pet Clinic in Horsham, PA, is seeking a dedicated Veterinary Receptionist to greet clients, manage appointments, and support the front desk in a busy veterinary setting. This role emphasizes customer service, data entry, and collaboration with clinical staff to ensure smooth daily operations.

The ideal candidate has at least 1 year front desk experience in medical or animal-care environments, strong communication skills, and a genuine love of animals.

Qualifications

• 1 year minimum front desk/reception experience in medical, dental, veterinary, urgent care, or high-volume service environment.
• Strong verbal and written communication skills, active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry and payment processing.

Responsibilities

• Greet and check in clients and patients at the front desk with a warm, professional welcome.
• Manage a multi-line phone system; answer inquiries about scheduling, services and general information.
• Process payments, post charges, and schedule future appointments.

Skills

Front desk

Customer service

Communication

Multitasking

Data entry

POS payments

Microsoft Office

Team player

Animal lover

Job description

Family Pet Clinic is seeking a dedicated and client-focused Veterinary Receptionist

to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, and the interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary

$17.00 - $20.00 per hour, determined by the candidate’s skills, experience, and qualifications.

Schedule

This is a full-time position, Monday through Friday, with rotating Saturdays and two evening shifts each week. Scheduled shifts may include: 8:30 a.m.–7:00 p.m., 8:30 a.m.–1:00 p.m., 2:00 p.m.–7:00 p.m., 8:00 a.m.–5:00 p.m., and rotating every other Saturday from 8:00 a.m.–12:00 p.m.

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet’s health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Family Pet Clinic

Family Pet Clinic, with locations in Southampton, Feasterville, and a brand-new facility in Horsham, is an AAHA-accredited, full-service veterinary practice proudly serving the community for over 25 years. We offer comprehensive, compassionate care including wellness and preventative services, dentistry, diagnostics, surgery, laser therapy, and senior pet care.

Our team of dedicated veterinarians, technicians, and support staff is committed to providing exceptional patient care and creating a welcoming, supportive experience for both pets and their owners. We value collaboration, communication, and a strong community focus.

If you’re looking for more than “just a job” a place where you’ll make a real difference in pets’ lives, grow professionally, and be part of a compassionate, collaborative team Family Pet Clinic might be just the right place for you.