Veterinary Receptionist

Hill Country Animal Hospital, LLC; Helotes (TX); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k retirement options

Teladoc access

Job summary

Hill Country Animal Hospital, LLC in Helotes, TX, is seeking a friendly receptionist to manage a multi-line phone system, greet clients, and coordinate appointments with compassionate care. You will maintain medical records, handle financial transactions, and support a high-standard veterinary team in a fast-paced environment.

Candidates should have a passion for customer service, excellent communication, and strong organizational skills.

Qualifications

• Customer service excellence and a love for animals.
• Strong communication skills and ability to stay calm under pressure.
• Excellent organizational skills with multitasking in a fast-paced setting.

Responsibilities

• Manage a multi-line phone system and greet clients with a positive attitude.
• Maintain accurate medical records and manage appointment schedules.
• Handle financial transactions and ensure efficient hospital operation.
• Provide compassionate, empathetic care and support to clients and pets.

Skills

Customer service

Communication skills

Organizational skills

Team collaboration

Veterinary software experience

Job description

Hill Country Animal Hospital is a highly respected practice in Helotes, TX. Since 1999, we have prioritized providing comprehensive care to our community. Our commitment to excellence is proven: we are an American Animal Hospital Association (AAHA) accredited facility, a standard met by only 15% of hospitals nationwide. We are also a Cat Friendly Certified® Practice SILVER, demonstrating our focus on specialized, low-stress feline care. This dedication to quality is why our community has awarded us an excellent 4.8-star Google rating. If you are looking for a place where you can immediately contribute to high standards of medicine, this is your opportunity to do your best work. We value every teammate's long-term professional success. While operating independently as Hill Country Animal Hospital, we are part of a larger network dedicated to ensuring you have the resources needed to grow and advance your career. Veterinarians have access to internal specialty consultations, and programs are in place to help all teammates achieve their career goals, whether that means becoming a credentialed technician, moving into leadership, or pursuing advanced training. Our supportive, relationship-focused culture ensures you can succeed alongside highly skilled doctors, including our team of five dedicated DVMs. Our facility is designed for delivering advanced medicine. As an AAHA accredited practice, you will work within rigorous standards covering nearly every aspect of patient care, including surgical protocols, emergency services, diagnostic imaging, and anesthesiology. We offer a full spectrum of services including Wellness and Prevention, Advanced Care, and Surgical Procedures. Our designation as a Cat Friendly Certified® Practice means we commit daily to reducing stress for the patient and the entire veterinary team, allowing you to focus on comprehensive, high-quality testing and diagnostics. Helotes, Texas, offers an appealing location for veterinary professionals seeking both a fulfilling career and a welcoming community. Located in the beautiful Texas Hill Country, the area provides easy access to the region's unique landscape. You will be working right off Bandera Road, a central location that connects you easily to the greater San Antonio area. This setting allows you to enjoy the benefits of a close-knit community while having immediate access to the resources of a major metro area.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You’ll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You’ll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You’ll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You’ll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

The WAG values

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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