Veterinary Receptionist

Mission Pet Health; Hutto (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Discounted pet care

Online discount platform

Teladoc access

401k plan

Job summary

Mission Pet Health is hiring a Receptionist at Daylily Animal Hospital in Hutto, TX. You will manage a multi-line phone system, greet clients, and coordinate care and scheduling while handling payments.

The role emphasizes compassionate, patient-focused service and teamwork within a growing network. We offer comprehensive benefits, a supportive environment, and opportunities for professional development, including AVMA-accredited technician programs.

Qualifications

• Proven customer service experience.
• Strong verbal and written communication.
• Excellent organizational and multitasking abilities.
• Collaborative, team-first mindset with ability to work independently.
• Experience with veterinary software is preferred; flexibility to work some weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, handle financial transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services.
• Embody Compassion and Empathy: be a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organization

Teamwork

Vet software experience

Weekend availability

Job description

At Daylily Animal Hospital, we believe that when you feel supported and valued, you can do your best work. Located in Hutto, TX, we are proud to be an AAHA Accredited practice, signifying our deep commitment to the highest standards of veterinary excellence. Our commitment to outstanding service is recognized by the community, reflected in our excellent 4.7-star Google rating. If you are looking for a place where gold-standard medicine meets genuine collaboration, this is an opportunity to join a respected and dedicated team where you can truly grow your career. As part of a supportive network of hospitals, you gain immediate access to centralized resources and support designed to help you succeed.

We cultivate a culture of continuous learning and professional growth, ensuring every teammate has the mentorship and tools necessary to advance their professional trajectory. Whether you are aiming to become a credentialed technician, move into a leadership role, or expand your specific clinical skill set, dedicated programs are in place to help you achieve these career goals. We maintain appropriate workloads and supportive scheduling, allowing you to focus completely on providing comprehensive patient care. Daylily Animal Hospital is focused entirely on small animal medicine, including vital urgent care services for the surrounding community. Our AAHA accreditation means you will be practicing evidence-based, gold-standard protocols every day. For complex cases, you will benefit from immediate access to a network of internal specialty consultants who provide guidance and mentorship, elevating the standard of care we deliver without requiring off-site referral for every clinical question. This dedicated structure ensures you are always challenged and supported in practicing high-quality, comprehensive medicine alongside your teammates. Hutto, Texas, provides an ideal blend of welcoming small-town atmosphere and rapid community growth, just north of Austin. You will find a friendly, family-oriented environment that still offers convenient access to the dynamic culture and entertainment of Central Texas. This location allows you to enjoy a desirable cost of living and a highly supportive community while benefiting from the professional opportunities associated with the greater Austin metropolitan area. It is the perfect place to build a rewarding career while establishing roots in a rapidly evolving, dynamic region.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

• A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

• We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

• Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 'Most Loved Workplace,' ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.