Veterinary Receptionist

North-Mecklenburg-Animal-Hospital-1; Cornelius (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Health Savings Account (HSA)

Paid time off

Job summary

North Mecklenburg Animal Hospital in Cornelius, NC is seeking a full-time Patient Care Coordinator to join our team. You will be one of the first points of contact for clients and pets, ensuring a welcoming, organized experience from check-in to check-out.

Experience in veterinary settings is a plus, but strong customer service and administrative background is valued. Evening and weekend availability is required, and you’ll help our team provide compassionate, efficient care.

Qualifications

• Excellent customer service and communication skills.
• Friendly, positive, and professional demeanor.
• Strong attention to detail and organizational skills.
• Ability to multitask in a busy veterinary hospital environment.
• Comfortable using computers and learning new software.
• Ability to communicate effectively with clients and coworkers.
• Dependable team player who enjoys working collaboratively.
• Previous veterinary or animal hospital experience is a plus.
• Previous customer service, receptionist, administrative, or healthcare experience is welcome.
• Evening and weekend availability is required.

Responsibilities

• Welcome clients and patients and provide friendly, professional customer service.
• Check clients and patients in and out of the hospital.
• Schedule appointments and assist clients with questions about services.
• Answer and manage a multi-line phone system.
• Communicate with clients by phone, email, and text.
• Process payments and maintain accurate client and patient information.
• Handle incoming and outgoing mail and other administrative tasks.
• Monitor the client waiting area and help maintain a clean, welcoming environment.
• Communicate client needs and concerns to the appropriate team members.
• Escalate more complex questions or concerns to senior staff when needed.
• Help maintain an organized workflow and positive client experience.
• Remain calm, professional, and compassionate in stressful situations.
• Work collaboratively with the veterinary team to support excellent patient and client care.

Skills

Customer service

Communication

Administrative skills

Multitasking

Computer literacy

Team player

Veterinary experience

Tools

CRM software

Phone systems

Job description

North Mecklenburg Animal Hospital is seeking a full-time Patient Care Coordinator (PCC) to join our team in Cornelius, NC.

Located beside Lake Norman, our hospital is about a 20-minute drive from uptown Charlotte and within easy reach of the Blue Ridge Parkway and Carolina coast.

We’re looking for a friendly, positive, and dependable team member who enjoys helping people and providing excellent customer service. As a PCC, you’ll be one of the first points of contact for our clients and their pets, helping create a welcoming and organized experience from check-in through check-out.

Veterinary experience is a plus, but we’re also interested in candidates with strong customer service, communication, and administrative experience who are excited to learn.

What you’ll do

• Welcome clients and patients and provide friendly, professional customer service
• Check clients and patients in and out of the hospital
• Schedule appointments and assist clients with questions about services
• Answer and manage a multi-line phone system
• Communicate with clients by phone, email, and text
• Process payments and maintain accurate client and patient information
• Handle incoming and outgoing mail and other administrative tasks
• Monitor the client waiting area and help maintain a clean, welcoming environment
• Communicate client needs and concerns to the appropriate team members
• Escalate more complex questions or concerns to senior staff when needed
• Help maintain an organized workflow and positive client experience
• Remain calm, professional, and compassionate in stressful situations
• Work collaboratively with the veterinary team to support excellent patient and client care

What we’re looking for

• Excellent customer service and communication skills
• Friendly, positive, and professional demeanor
• Strong attention to detail and organizational skills
• Ability to multitask in a busy veterinary hospital environment
• Comfortable using computers and learning new software
• Ability to communicate effectively with clients and coworkers
• Dependable team player who enjoys working collaboratively
• Previous veterinary or animal hospital experience is a plus
• Previous customer service, receptionist, administrative, or healthcare experience is welcome
• Evening and weekend availability is required

Benefits for full-time employees

• Medical, dental, and vision insurance
• 401(k)
• Health Savings Account (HSA)
• Paid time off

Our team and culture

At North Mecklenburg Animal Hospital, we value a collaborative, connected team environment where people support one another and continue learning together.

Our team enjoys opportunities to connect, learn, and celebrate outside of the day-to-day work, including:

• Monthly staff meetings with catered food and time to connect, share updates, and discuss what’s happening within the hospital
• Regular in-house continuing education (CE) opportunities
• 2–3 team events each year held off-site
• Annual holiday celebrationTeam-organized activities and opportunities to connect outside of work, including a staff book club and group activities
• An open environment where team members are encouraged to share knowledge, ask questions, and support one another

We’re looking for someone who wants to be part of a close-knit, collaborative team of like-minded caregivers who take pride in supporting their clients, patients, and one another.

Learn more about North Mecklenburg Animal Hospital: www.nmah.com

Purpose

Give pets and the people who love them more quality years together

Mission

Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values

Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.