Veterinary Receptionist

Poplar Animal Hospital; Concord (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Life Insurance

Disability insurance

Employee Assistance Program (EAP)

Teladoc access

Discounted veterinary care for your/1s

Educational assistance for AVMA-accred

Job summary

Poplar Animal Hospital in Concord, North Carolina, is seeking a friendly and organized receptionist to be the front-line of care for clients and their pets. You will manage a multi-line phone system, greet clients, coordinate appointments, and ensure smooth financial transactions while maintaining accurate medical records.

This role supports a network focused on clinical excellence and employee growth, with opportunities for professional development and ongoing training within Mission Pet

Qualifications

• Be the Director of First Impressions by managing a multi-line phone system and greeting clients with a positive attitude.
• Maintain accurate medical records and manage appointment schedules.
• Handle financial transactions and ensure smooth hospital operations.
• Educate clients on preventative care and other hospital services to support pet health.

Responsibilities

• Manage a multi-line phone system and greet clients.
• Maintain medical records and appointment schedules.
• Handle financial transactions and billing.
• Educate clients on pet health and preventive care.

Skills

Customer service

Communication

Organization

Teamwork

Veterinary software

Job description

If you are looking for a hospital built on a foundation of long-term community trust and clinical excellence, Poplar Animal Hospital in Concord, North Carolina is ready to welcome you. Since 2002, this full-service clinic has partnered with pet owners, offering comprehensive care that consistently earns high praise, including an excellent 4.8-star Google rating reflecting widespread community confidence. We believe in providing the best possible care for highly-valued patients, and we look forward to the opportunity for you to join our growing team.Joining Poplar Animal Hospital means becoming a highly valued member of a supportive environment where every individual is set up to succeed. As part of a network dedicated to clinical advancement, you will have access to internal specialty consultation and structured educational opportunities designed to elevate your professional skills. We offer robust programs aimed at helping all teammates achieve their career goals, whether that involves pursuing specialized credentials, taking on mentorship roles, or moving into leadership positions. Here, you will find the resources and culture necessary to do your best work every day.The quality of medicine practiced at Poplar Animal Hospital is comprehensive, reflecting our commitment to full-service veterinary care. You will have the opportunity to practice across a wide medical spectrum, including wellness and prevention, advanced diagnostics, surgical procedures, and essential dental care. We are equipped to handle complex cases, utilizing advanced care techniques and providing urgent care services for those moments when pets need immediate attention. This environment allows medical teammates to continually refine their clinical skills across diverse procedures and specialties.Located in Concord, North Carolina, you are placing yourself in a vibrant, growing community just outside of the greater Charlotte metropolitan area. Concord offers a balance of history and modern amenities, providing convenient access to a variety of housing options and local attractions. This city provides a fantastic backdrop for veterinary professionals looking for a supportive local community while still remaining close to the resources and entertainment of a major regional hub.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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