Veterinary Receptionist

Hickory Veterinary Hospital, LLC; Chesapeake, Northern (VA, KY); Hybrid; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement options

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Teladoc access

Job summary

Hickory Veterinary Hospital, LLC in Chesapeake, VA is seeking a friendly Receptionist to join a full-service veterinary team. You will be the director of first impressions, greet clients, manage a multi-line phone system, and coordinate appointments with care and professionalism.

You will handle financial transactions, support pet wellness education, and work closely with veterinarians and staff to ensure smooth daily operations. Bilingual English/Spanish is a plus and benefits are provided.

Qualifications

• Excellent customer service orientation and empathy.
• Strong communication and multitasking abilities in a fast-paced setting.
• Organizational skills with attention to detail and follow-through.
• Collaborative, team-first mindset with ability to work independently when needed.
• Experience with veterinary software preferred; willingness to learn in a clinical environment.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients warmly, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services to ensure optimal care.
• Demonstrate compassion and empathy, treating each pet like your own and supporting clients through their visit.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software experience

Tools

Veterinary software

Job description

Hickory Veterinary Hospital has been a trusted cornerstone of pet healthcare in Chesapeake, Virginia, since 2006. We are dedicated to providing compassionate, full-service, and high-quality medicine in a welcoming, friendly facility. The excellent 4.8-star Google rating reflects the deep community trust we have earned as a partner in pet healthcare. We believe in inclusive care, offering services in both English and Spanish (Se Habla Espanol), ensuring every pet owner feels seen and heard. Join us, and find a place where you can truly do your best work alongside dedicated teammates.We are committed to helping every teammate succeed and grow their professional skills. Though we operate with the personalized touch of a local hospital, you join a network that is committed to supporting your professional journey through continuous education and career advancement opportunities. We provide programs designed to help you achieve your goals, whether that means becoming a credentialed technician, moving into leadership roles, or accessing internal specialty consultations to advance your clinical knowledge in complex cases. You will find the support and mentorship necessary to succeed here.As a full-service facility, you will practice diverse and advanced medicine across a variety of species. Our comprehensive offerings include essential wellness and prevention, sophisticated testing and diagnostics, and complex surgical procedures. Your skills will be utilized across a broad caseload that includes dogs, cats, pocket pets, and exotic pets. Our commitment to cutting-edge care extends to offering alternative therapies, including dentistry, acupuncture, and Eastern Medicine, ensuring our patients receive comprehensive traditional and alternative treatments.Located in Chesapeake, Virginia, our hospital is situated within the vibrant and growing Hampton Roads region. You will discover a unique blend of historical charm, southern hospitality, and modern convenience. Chesapeake offers an ideal environment for veterinary professionals seeking a high quality of life, featuring abundant waterways, easy access to coastal activities, and the cultural amenities of a major metropolitan area. This setting provides countless ways to relax and recharge, making it an exceptional place to settle down and enjoy your time away from the hospital.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

• A competitive hourly rate or salary based on your experience and role.
• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

• We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

• Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.
• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

If you're using NVDA, press NVDA key + space to enable focus mode to read the slider properly.

Location:Livewell Animal Urgent Care of Pleasant Grove

Location:Bedrock Veterinary Specialists Greer

Location:Cypress Fairhaven Animal Hospital

Location:Northeast Veterinary Hospital (Seattle)

Location:Village Veterinary Clinic (Main)

Location:Animal Medical Center of the Village

Location:Livewell Animal Hospital at Emerson Crossing

Location:Animal Care Group of Lake Oswego