Veterinary Receptionist

Southern Veterinary Partners; Colorado Springs (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated team at a forward-thinking veterinary practice where your role as a Receptionist will be pivotal in providing exceptional care for pets and support for their owners. You will manage client communications, maintain accurate records, and educate pet owners on health and preventative care. With a focus on compassion and professionalism, you'll thrive in a dynamic environment that values your contributions. This role offers competitive pay, comprehensive benefits, and the opportunity to make a meaningful impact in your community. Embrace the chance to grow with a recognized leader in the veterinary field.

Benefits

Health Care Plan (Medical, Dental, Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary, AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays)

Educational Assistance for Veterinary Technician Programs

Free Teladoc Access 24/7

Discounted Veterinary Care

Employee Assistance Program (EAP)

Access to a Network of Veterinary Professionals

Qualifications

• Experience with veterinary software preferred.
• Strong organizational skills and ability to work independently.

Responsibilities

• Receive and place calls to clients for scheduling purposes.
• Maintain proper documentation of client and pet records.
• Provide excellent customer service and communicate professionally.

Skills

Veterinary Terminology

Customer Service

Organizational Skills

Communication Skills

Critical Thinking

Education

High School Diploma

Veterinary Technician Program

Tools

Veterinary Software

Standard Office Equipment

Job description

As a Receptionist you will:

1. Receive and place calls to clients for scheduling purposes.
2. Prioritize multiple tasks in a calm, organized manner.
3. Maintain proper documentation through client and pet records, such as referral documentation and medical history.
4. Assist clients by providing instructions, information, invoices, dispensing prescriptions as per veterinarian’s instructions, and scheduling future appointments.
5. Use hospital computer systems to document medical records and communicate with clients and team members.
6. Manage hospital finances by maintaining accurate balances, collecting client payments, and following cash handling procedures.
7. Provide excellent customer service and communicate professionally.
8. Educate clients on pet health, preventative care, and hospital services to advocate for pets.
9. Maintain a positive attitude in all interactions with clients, pets, and team members.
10. Show empathy towards clients and treat pets with compassion and respect.

Additional requirements include:

• Utilizing standard office equipment.
• Knowledge of veterinary terminology and procedures.
• Flexible schedule, including weekends and holidays.
• Experience with veterinary software preferred.
• Ability to work independently and follow directions.
• Strong organizational skills.
• Critical thinking skills to evaluate solutions and approaches.
• Excellent verbal and written communication, good judgment, and stress management skills.

Compensation and benefits:

• Pay range of $13.35-$20.90/hour based on experience.
• Health Care Plan (Medical, Dental, Vision).
• Retirement Plan (401k).
• Life Insurance (Basic, Voluntary, AD&D).
• Short Term Disability.
• Paid Time Off (Vacation & Public Holidays) - for eligible positions.
• Educational assistance for veterinary technician programs.
• Free Teladoc access 24/7.
• Discounted Veterinary Care.
• Employee Assistance Program (EAP).
• Access to a network of over 5,000 veterinary professionals.
• Opportunity to impact your community and work with a dedicated team.

Our team’s dedication has led to remarkable growth, making Southern Veterinary Partners a notable employer nationwide, recognized as #19 on Newsweek’s “Most Loved Workplaces” in 2022 and ranked among Inc. 5000’s “Fastest Growing Companies” in recent years.