Veterinary Receptionist

Mission Pet Health; Chesapeake (VA); On-site; USD 42,981,000 - 54,443,000; Full time

Job summary

Hickory Veterinary Hospital in Chesapeake, VA is seeking a friendly Receptionist to manage a multi-line phone system, greet clients, and support daily hospital operations.

You will help maintain medical records, schedule appointments, and process payments while promoting preventative care and excellent client service.

Qualifications

• Strong customer service aptitude in a fast-paced office.
• Excellent verbal and written communication in a friendly manner.
• Strong organizational skills with ability to manage multiple tasks.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients.
• Ensure seamless care coordination: maintain accurate records, manage appointments, handle transactions.
• Educate clients on preventative care and hospital services for pets.
• Provide a calm, empathetic presence and support teammates.

Skills

Customer service

Communication skills

Organization

Teamwork

Veterinary software

Tools

Veterinary software

Job description

Hickory Veterinary Hospital has been a trusted cornerstone of pet healthcare in Chesapeake, Virginia, since 2006. We are dedicated to providing compassionate, full-service, and high-quality medicine in a welcoming, friendly facility. The excellent 4.8-star Google rating reflects the deep community trust we have earned as a partner in pet healthcare. We believe in inclusive care, offering services in both English and Spanish (Se Habla Espanol), ensuring every pet owner feels seen and heard. Join us, and find a place where you can truly do your best work alongside dedicated teammates. We are committed to helping every teammate succeed and grow their professional skills. Though we operate with the personalized touch of a local hospital, you join a network that is committed to supporting your professional journey through continuous education and career advancement opportunities. We provide programs designed to help you achieve your goals, whether that means becoming a credentialed technician, moving into leadership roles, or accessing internal specialty consultations to advance your clinical knowledge in complex cases. You will find the support and mentorship necessary to succeed here. As a full-service facility, you will practice diverse and advanced medicine across a variety of species. Our comprehensive offerings include essential wellness and prevention, sophisticated testing and diagnostics, and complex surgical procedures. Your skills will be utilized across a broad caseload that includes dogs, cats, pocket pets, and exotic pets. Our commitment to cutting-edge care extends to offering alternative therapies, including dentistry, acupuncture, and Eastern Medicine, ensuring our patients receive comprehensive traditional and alternative treatments. Located in Chesapeake, Virginia, our hospital is situated within the vibrant and growing Hampton Roads region. You will discover a unique blend of historical charm, southern hospitality, and modern convenience. Chesapeake offers an ideal environment for veterinary professionals seeking a high quality of life, featuring abundant waterways, easy access to coastal activities, and the cultural amenities of a major metropolitan area. This setting provides countless ways to relax and recharge, making it an exceptional place to settle down and enjoy your time away from the hospital.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.