Veterinary Receptionist

Veterinary Practice Partners; Chattanooga (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Northgate Animal Hospital is seeking full-time or part-time Veterinary Receptionists to be the first point of contact for clients. This role requires strong customer service skills, a calm demeanor, and prior experience as a veterinary receptionist. The position offers a supportive environment alongside benefits like medical insurance and a pet discount.

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee pet discount

401(k) with a company match

Qualifications

• Previous experience as a veterinary receptionist is required.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process.
• Handle payments, process credit/debit cards, and schedule future appointments.
• Understand common vaccination protocols and veterinary terminology.

Skills

Organizational skills

Multitasking skills

Customer service

Job description

Northgate Animal Hospital is hiring full-time or part-time Veterinary Receptionists tobe the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement for full-time employees
• Paid time off. Take the time you need to recharge for full-time employees.
• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today.

Salary: $15.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This position offers part-time and full-time hours.

• Full-Time: Four full days per week, Monday through Friday, from 7:15 AM to 5:45 PM with a one-hour lunch break.
• Part-Time: Two or three days per week, Monday through Friday, from 7:15 AM to 5:45 PM with a one-hour lunch break.

No weekend hours!

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Northgate Animal Hospital

Northgate Animal Hospital in Hixson, TN has been providing cutting edge veterinary care in Chattanooga for over two decades. We are committed to our clients and their pets! At Northgate Animal Hospital, we offer complete pet health care services to make sure your pets stay happy and healthy including physical examination, veterinary X-ray facilities, dental treatment, laser surgery procedures and diagnostic analysis. Whether you have a new puppy or kitten, or your companion is a senior pet, Northgate Animal Hospital will provide you with the latest cutting edge technologies in veterinary dentistry and medical treatment for your pets.