Veterinary Receptionist

Mission Pet Health; Cedar Park (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k retirement plan

Disability coverage

Job summary

Buttercup Veterinary Hospital in Cedar Park, TX is seeking a friendly Receptionist to be the first contact for clients and their pets. You will manage a multi-line phone system, greet clients, schedule appointments, and process payments with care.

We value excellent customer service, clear communication, strong organization, and teamwork. Experience with veterinary software is preferred; some weekends and holidays are required.

Qualifications

• Excellent customer service and positive client interaction are essential.
• Strong communication and the ability to stay calm under pressure are expected.
• Ability to multitask and prioritize in a busy veterinary reception setting.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointments, and handle payments.
• Educate clients on preventive care and hospital services to promote pet wellness.
• Provide a calm, empathetic presence and treat each pet as if it were your own.

Skills

Customer service

Communication

Organization

Teamwork

Stress management

Tools

Veterinary software

Job description

Buttercup Veterinary Hospital, serving Cedar Park, TX since 1984, operates on a core philosophy: treating every client like family and every pet like our own. Our goal is to provide the gold standard in veterinary care, and the community recognizes this dedication, giving us an excellent Google rating of 4.8 stars. Joining us means becoming a vital part of a comprehensive small animal practice focused on total pet wellness, urgent care, and diagnostics. We are looking for you to join our team of dedicated teammates and realize your potential here. As one of our valued teammates, you receive the full support of a dedicated organization committed to your professional growth. While we pride ourselves on local, personal service, you will benefit from internal specialty consultations and resources designed to remove barriers to practicing high-quality medicine. We have programs in place to help our teammates achieve their career goals, whether that means pursuing credentialed technician status or moving into leadership roles. We believe that by investing in your success and continuing education, we allow you to focus on delivering the highest level of patient care and do your best work every single day. You will have the opportunity to practice comprehensive small animal medicine encompassing Wellness and Prevention, Advanced Care, and Surgical Procedures. The facility is equipped to handle complex cases, offering crucial Testing and Diagnostics and providing important Urgent Care services to the Cedar Park community and surrounding areas. This environment allows you to deepen your clinical skills in a setting where complex procedures and client education are daily priorities. Cedar Park, Texas is a vibrant and growing community that offers the perfect blend of suburban tranquility and easy access to the excitement of the greater Austin metro area. Located just north of Austin, this area provides a rich backdrop for building your career. When you join Buttercup Veterinary Hospital, you are not just joining a practice; you are integrating yourself into a warm, established community that values compassionate veterinary care.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.