Veterinary Receptionist

Mission Pet Health; Boston (MA); On-site; USD 2,480,000 - 3,857,000; Full time

Benefits offered by this job

Discounted pet care

Teladoc access

401k retirement

Life Insurance

Disability coverage

Educational assistance (AVMA)

Employee Assistance Program

Job summary

Mission Pet Health is seeking a Receptionist for Boston Veterinary Clinic Seaport. You will manage a multi-line phone system, greet clients, maintain medical records, and coordinate appointments to ensure smooth daily operations.

The role requires strong customer service, excellent communication, and the ability to educate clients on preventive care. Candidates should be flexible for weekends/holidays and have experience with veterinary software.

Qualifications

• Experience in customer service or front-desk roles in a veterinary setting preferred.
• Strong communication and interpersonal skills.
• Ability to stay organized and multitask in a busy clinic environment.

Responsibilities

• Manage a multi-line phone system and greet clients.
• Maintain accurate medical records and appointment schedules.
• Handle financial transactions and ensure smooth hospital operations.
• Educate clients on preventive care and hospital services.
• Provide compassionate, calm presence for clients and their pets.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Tools

Veterinary software

Job description

If you are looking for a practice dedicated to the highest medical standards, your search ends at Boston Veterinary Clinic (Seaport). We are proud to hold the prestigious AAHA accreditation, alongside being a certified Cat Friendly Practice and maintaining Fear Free certification—markers of our commitment to excellence for both our patients and our teammates. This dedication to superior patient care is reflected in our excellent 4.6-star Google rating, demonstrating the trust the community places in us. Located at 505 Congress Street in Boston, Massachusetts, this is where you can join a respected team that supports you in doing your best work every day. Joining BVC Seaport means becoming part of a wider, cohesive network of care, ensuring you always have professional support and standardized protocols across multiple locations. We believe in providing our teammates every opportunity to grow and succeed, utilizing the tools and cutting-edge information provided by organizations like AAHA to constantly elevate our skill sets. Whether you are focused on becoming a credentialed technician or moving into a leadership role, we are focused on providing a supportive framework where you can achieve your career goals alongside experienced doctors and credentialed veterinary professionals. The quality of medicine you practice here is comprehensive and challenging. Our services portfolio is built around delivering complete care, encompassing everything from routine wellness exams for Puppies & Kittens to complex Dentistry & Surgery procedures. We also focus heavily on Advanced Services and critical Sick and Urgent Pet Care, ensuring you are exposed to a diverse and medically stimulating caseload that pushes you toward clinical excellence. By maintaining Fear Free protocols and adhering to Cat Friendly standards, you can focus fully on the medical aspects of the visit while knowing your patients are receiving compassionate, low-stress care. When you join us in Boston, Massachusetts, you are working in the renowned Seaport district, an ideal location to build your career. Our operating schedule, which includes full hours Monday through Friday until 7:00 PM and Saturday availability, is designed to meet the demands of our busy urban community. This vibrant setting provides easy access to all the opportunities of a major metropolitan area, making it an excellent place for you to establish roots and succeed professionally.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.