Veterinary Receptionist

Mission Pet Health; Royal Oak (MI); On-site; USD 19,286,000 - 30,307,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Teladoc access

Pet discounts

Employee Assistance Program

Job summary

Mission Pet Health is hiring a Receptionist in Royal Oak, MI to be the welcoming face of the hospital and coordinate client interactions with compassion and efficiency.

You will manage the phone system, schedules, and basic financial transactions, while supporting the veterinary team with accurate records and patient care coordination. A love for animals and strong communication are essential, with some weekends/holidays required.

Qualifications

• Passion for providing excellent customer service and love for animals.
• Exceptional communication skills with the ability to manage stressful situations.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Collaborative, team-first mindset and ability to work independently or with guidance.
• Experience with veterinary software preferred; flexible schedule including some weekends and holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services to ensure best care for pets.
• Embody Compassion and Empathy: be a calming presence, show empathy, and treat each pet like your own.

Skills

Customer service

Communication

Organization

Teamwork

Stress management

Tools

Veterinary software

Job description

We invite you to join the highly trusted team at Hartrick Veterinary Clinic in Royal Oak, MI. We are proud to be AAHA Accredited, a distinction that reflects our commitment to superior medical standards and operational excellence. This dedication is recognized by our loyal clients, giving us an excellent 4.8-star Google rating. If you are looking for a place where quality medicine meets genuine community connection, this is your opportunity to do your best work. Joining our network means you are supported by an organization built on mutual respect and professional development. We believe in investing in our teammates, providing structured programs and mentorship designed to help you achieve your career goals, whether that means becoming a credentialed technician, moving into leadership, or pursuing advanced education. You will benefit from a collaborative culture where we prioritize your continued success and provide the resources necessary to support a sustainable work-life balance. As an AAHA‑accredited small animal practice, we maintain rigorous standards across all aspects of patient care. We focus on providing comprehensive, modern medicine, giving our teammates the tools and technology needed to deliver thorough diagnostics and treatment plans every day. When complex cases arise, our veterinarians have immediate access to internal specialty consultation support, ensuring seamless collaborative care and helping every teammate confidently practice the highest standard of medicine. Royal Oak, Michigan, offers a vibrant, walkable community known for its unique blend of urban energy and suburban comfort. This desirable Detroit suburb provides excellent amenities, including thriving local boutiques, popular dining experiences, and numerous parks, making it an ideal place to live and establish roots. You will find that Royal Oak is a highly engaged community that deeply values its companion animals and supports local businesses like ours, making it a wonderful place to build your veterinary career.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.