Veterinary Receptionist

veterinarypracticepartners; Bel Air (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO and 401(k)

Professional development

Employee pet discount

Job summary

Festival Veterinary Clinic is seeking a full-time front-desk receptionist to be the first contact for our veterinary clients. You will set the tone for their visit, excel in a fast-paced environment, and provide clear communication with passion for animal care.

We offer a comprehensive benefits package (medical, dental, vision), paid time off, a 401(k), professional development opportunities, and an employee pet discount. Salary ranges from $18 to $20 per hour, based on skills and experience.

Qualifications

• Experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional demeanor.

Responsibilities

• Greet clients and their pets, complete sign-in, confirm details, and escort to exam rooms.
• Process payments, schedule future appointments, and manage receipts.
• Answer calls for appointments and hospital inquiries, and perform follow-ups.
• Understand vaccination protocols, basic lab tests, diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Multitasking

Calm demeanor

Tools

POS system

Job description

Receptionist

Festival Veterinary Clinic is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $18 - $20 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position. Monday through Friday, rotating 8:00 am to 6:00 pm. Rotating Saturdays 8:00 am to 1:00 PM

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Festival Veterinary Clinic

Festival Veterinary Clinic has been proudly serving pets and their families in Harford County, Maryland, since 1994. We are a full-service animal clinic offering comprehensive care - from routine wellness and preventative services to diagnostics, dentistry, surgery, laser therapy, and senior-pet care. We also happily treat exotic pets when they're part of the family.

Our team is made up of dedicated veterinarians, skilled technicians, and caring support staff, all committed to combining modern veterinary medicine with compassion and a genuine love for animals. At Festival, we see ourselves as more than just a clinic, we're a community-focused "pet family," where both pets and their humans are treated with respect, kindness, and the highest standard of care.

If you're passionate about veterinary medicine and want to be part of a team that values compassion, teamwork, and excellence, Festival Veterinary Clinic might be the perfect place for your next career step.

#CSR