Veterinary Front Desk Specialist: Client Care & Scheduling

Festival Vet; Bel Air (MD); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Benefits package

Paid time off

401(k) plan

Pet discount

Job summary

Festival Veterinary Clinic in Bel Air, MD is seeking a full-time front-desk receptionist to be the first point of contact for our clients and their pets, setting the tone for every visit.

We seek a customer service professional who thrives in a fast-paced environment, communicates clearly, and is passionate about animal care. Benefits include health coverage, PTO, a 401(k), and an employee pet discount.

Qualifications

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Organizational skills

Multitasking

Communication

Calm demeanor

Job description

Festival Veterinary Clinic in Bel Air, MD is seeking a full-time front-desk receptionist to be the first point of contact for our clients and their pets, setting the tone for every visit.

We seek a customer service professional who thrives in a fast-paced environment, communicates clearly, and is passionate about animal care. Benefits include health coverage, PTO, a 401(k), and an employee pet discount.