Veterinary Receptionist

Caring Hands Animal Hospital - Alexandria; Alexandria (VA); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Pet discount

Job summary

Caring Hands Alexandria is seeking a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients and set the tone for their visit. We seek a customer service professional who thrives in a fast-paced environment and loves animal care.

We offer a comprehensive benefits package including medical, dental, and vision insurance, paid time off, a 401(k) plan, and an employee pet discount. Salary ranges from $18.00 to $25.00 per hour, based on experience.

Qualifications

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete appointment sign-in, confirm details, and escort to exam rooms.
• Ensure accurate service and product sales accounting; handle payments and schedule future appointments.
• Answer client calls for appointments, inquiries, refills, and requests; make reminder/outbound calls.

Skills

Customer service

Organizational skills

Multitasking

Calm demeanor

Tools

POS/pay handling

Job description

Caring Hands Alexandria is hiring a full-time Front-Desk Receptionist tobe the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too.

Salary:$18.00-$25.00 per hour, dependent on experience and skill

Schedule:This is a full-time position with Monday–Friday shifts between 7:00 AM and 8:00 PM, plus rotating Saturdays from 7:30 AM to 4:00 PM.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state-of-the-art care for our patients, including computerized patient records, digital radiography, and an in-house laboratory.