Veterinary Receptionist

Socket.dev; Rockville (MD); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Professional development opportunities

Job summary

Caring Hands Rockville is seeking a full-time front-desk receptionist to serve as the first point of contact for veterinary clients. This role is crucial in creating a welcoming environment for both pets and their owners.

The candidate should have strong customer service skills and multitasking abilities, and will be responsible for greeting clients, managing appointment details, processing transactions, and understanding veterinary terms.

The position offers a comprehensive benefits package, including medical, dental, vision insurance, and paid time off.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign‑in process.
• Ensure accurate service and product sales accounting.
• Answer client calls for appointments and inquiries.
• Assist in maintaining cleanliness and organization.

Skills

Customer service skills

Organizational skills

Multitasking abilities

Knowledge of veterinary terminology

Job description

Receptionist

Caring Hands Rockville is hiring a full‑time front‑desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast‑paced environment, communicates clearly, and is passionate about animal care.

What to Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full‑time employees
• Professional development opportunities

Salary

$18.00–$20.00 per hour dependent on skills and experience

Schedule

Monday–Friday 7:00 AM–8:30 PM, every other Saturday 7:30 AM–4:30 PM

Key Responsibilities

• Greet clients and their pets, complete the appointment sign‑in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow‑ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Caring Hands Rockville

At Caring Hands, everything we do is driven by compassion and a deep sense of purpose. Our approach to veterinary care is transparent, personalized, and rooted in trust—attracting a team of passionate professionals who live out our core values every day.

We lead with integrity, act with reliability, and support each other—and you—with a true Go Team mindset. Our goal is to create a welcoming space where both pets and their people feel seen, heard, and cared for.

We’re dedicated to meeting the unique needs of every patient and client, fostering a sense of community inside and outside our hospitals. United by a shared mission, we’re here to help you and your pet thrive—together.