Veterinary Practice Manager

Stonyridge Veterinary Services; Troy (OH); On-site; USD 60,000 - 70,000; Full time

Job summary

A leading company in veterinary care is seeking a Practice Manager in Troy, Ohio, to lead a dedicated team focused on exceptional client service and team culture. This full-time role demands strong leadership and financial management competencies, along with a commitment to continuous improvement. The successful candidate will oversee daily operations, manage staff education and engagement, and strive for excellence in patient care.

Benefits

Paid time off including full-pay parental leave

Top-quality medical, dental, and vision insurance

Pet perks including free exams and discounts

401k with employer contribution

Continuing education support

Mental health benefits including coaching and therapy

Generously subsidized care support for children, adults, and pets

Qualifications

• Three years of supervisory experience, preferably in a veterinary setting.
• Proficient in budgeting and financial reporting.
• Ability to lift objects weighing 40 pounds.

Responsibilities

• Oversees business activities including hiring and training staff.
• Manages budgets and monitors key performance indicators.
• Promotes a positive culture and teamwork among staff.

Skills

Leadership

Interpersonal Communication

Decision-making

Empathy

Financial Analysis

Problem Solving

Teamwork

Education

Bachelor’s degree in business or related field

Certified Veterinary Practice Manager designation

Tools

Excel

Job description

Stonyridge Veterinary Services- Practice Manager

Troy, OH

Full-time

If you areinterested in a unique opportunity to be a part of something great and want to lead a team of professionals dedicated to providing excellent patient and customer care, this is the opportunity you have been looking for! At Stonyridge Veterinary Services, we offer primary care services for cats, dogs, pocket pets, and exotics in Troy and the Miami County area.

The Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement. Typically, the PM is the “Integrator” on the hospital’s accountability chart and participates in the Pathway Planning leadership meetings.

The manager exercises sound judgment, and the willingness and capability to make decisions.

PM oversees the business activities of the hospital, including hiring and training hospital staff; working with Pathway finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software, and implementing safety and security procedures.

Culture and Work Environment

• Communicates the practice’s values and mission to the team. Motivates staff and helps build and maintain morale.
• Upholds core values and standards.
• Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care.
• Promotes a cooperative working environment among staff members; understands the value of teamwork.
• Is enthusiastically willing to perform as necessary to help the hospital function as a unit.
• Promotes continuous quality improvement (CQI) to ensure the practice’s success and achieve the vision.

Requirements

• Ability to analyze various sources of data in order to establish priorities and initiate operational programs
• Sound personal judgment in decision-making
• Capable of leading, managing, and coaching staff at all levels
• Demonstrated competence in all aspects of staff management, including hiring and firing
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Excellent interpersonal communication skills.
• A commitment to outstanding client service.
• Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
• Solid math and Excel/spreadsheet skills.
• Certified Veterinary Practice Manager designation or equivalent work experience
• Three years of supervisory experience.
• Preferred: Bachelor’s degree in business or related field.
• Preferred: three years or more of managing a veterinary practice.
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
• Availability to occasionally work uncommon hours and overtime, and to be subject to recall for business emergencies.

Benefits – our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial well-being designed to meet your needs as a unique individual. Some key benefits include:

• Competitive compensation
• Paid time offincluding 8 weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top-quality medical, dental, and vision insuranceplus health savings account and flexible spending account
• Pet perksinclude free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidizedbackup and ongoing care supportfor children, adults, and pets
• Mental health benefitsincluding coaching and therapy sessions
• 401k with employer contributionand no waiting period
• Continuing education anddevelopment supportthrough our library offree CE coursesand paid time off to complete

Compensation is negotiable based on credentials and experience- $60,000-$70,000/year. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.