Veterinary Practice Manager

XPrep Learning Solutions LLC; San Jose, Northern (CA, KY); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

401k

Hospital bonus incentives

Paid time off

Pet benefits

Job summary

Thrive Pet Healthcare in San Jose, CA, seeks a Veterinary Practice Manager to lead Canyon Creek Pet Hospital with a focus on patient and client care, culture, and operational efficiency. The role requires veterinary leadership experience and the ability to manage budgets, staffing, and hospital systems.

The manager drives engagement, analyzes data to set priorities, and upholds high service standards while promoting a positive work environment.

Qualifications

• Three years of supervisory experience.
• Bachelor’s degree in business or related field preferred.
• Certified Veterinary Practice Manager designation preferred.

Responsibilities

• Oversee business activities of the hospital including hiring and training staff.
• Partner with Pathway finance to prepare and manage budgets.
• Monitor KPIs, set fees, and manage inventory and software.
• Implement safety procedures and ensure high client service and employee engagement.

Skills

Leadership

Budgeting

Data analysis

Staff management

Communication

Customer service

P&L literacy

Supervisory experience

Education

Bachelor's degree in business or related field

Certified Veterinary Practice Manager designation

Tools

Excel

Job description

Thrive Pet Healthcare is looking for a Veterinary Practice Manager to join the amazing Canyon Creek Pet Hospital Located in San Jose, California! Previous experience in Veterinary leadership is a must.

If you are interested in a unique opportunity to be a part of something great and want to lead a team of professionals dedicated to providing excellent patient and customer care, this is the opportunity you have been looking for! Practice management in a veterinary setting is required.

The Veterinary Practice Manager is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement. Typically, the HA is the “Integrator” on the hospital’s accountability chart and participates in the Pathway Planning leadership meetings. The manager exercises sound judgment, and the willingness and capability to make decisions.

The Veterinary Practice Manager oversees the business activities of the hospital, including hiring and training hospital staff; working with Pathway finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software, and implementing safety and security procedures.

Culture and Work Environment

• Communicates the practice’s values and mission to the team. Motivates staff, and helps build and maintain morale.
• Upholds core values and standards.
• Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care.
• Promotes a cooperative working environment among staff members; understands the value of teamwork.
• Is enthusiastically willing to perform as necessary to help the hospital function as a unit.
• Promotes continuous quality improvement (CQI) to ensure the practice’s success and achieve the vision.

Requirements

• Ability to analyze various sources of data in order to establish priorities and initiate operational programs
• Sound personal judgment in decision-making
• Capable of leading, managing, and coaching staff at all levels
• Demonstrated competence in all aspects of staff management, including hiring and firing
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Excellent interpersonal communication skills;
• A commitment to outstanding client service.
• Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
• Solid math and Excel/spreadsheet skills.
• Certified Veterinary Practice Manager designation or equivalent work experience preferred
• Three years of supervisory experience.
• Preferred: Bachelor’s degree in business or related field.
• Preferred: three years or more of managing a veterinary practice.
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
• Availability to occasionally work uncommon hours and overtime, and to be subject to recall for business emergencies.

We promote an emotionally intelligent work environment and promote a positive work/life balance!

We offer an amazing benefits package that includes health, dental, vision, life, 401k, hospital bonus incentives, paid time off, pet benefits and more!

Compensation negotiable based on credentials and experience with a yearly salary starting at $75,000-$85,000. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.