Practice Manager

Accreditation Council for Graduate Medical Education; Castro Valley (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Tailored development programs

Performance bonuses

401(k) matching

Student loan assistance

Health, dental, vision, life insurance

Job summary

Boulevard Pet Hospital in Castro Valley, California, seeks an experienced Practice Manager to lead daily operations and drive excellence in care and service. You will oversee administrative, financial, and HR functions while partnering with veterinarians to foster a positive hospital culture.

The role focuses on growth, operational excellence, and achieving financial and operational goals in a fast-paced veterinary setting. Evening/weekend hours may be required.

Qualifications

• Minimum of 3–5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.
• CVPM, CVBL and/or a bachelor's degree in healthcare administration are preferred but not required.
• Demonstrated experience in P&L management and financial analysis is preferred.

Responsibilities

• Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff.
• Oversee budgeting, billing and expense management and review reports to drive action.
• Lead client relations and deliver exceptional service that exceeds client expectations.
• Ensure smooth daily operations: inventory, scheduling, supplies, and equipment maintenance.
• Implement and refine policies to improve efficiency and support growth.

Skills

People development

Operations management

Leadership

Financial analysis

Customer service

Education

Bachelor's degree in healthcare administration

CVPM or CVBL preferred

Tools

Practice management software

Job description

Boulevard Pet Hospital is seeking an experienced Practice Manager

To lead our dedicated team in Castro Valley, California. For more than 50 years, we have proudly served pets and their families throughout the community, earning a reputation for compassionate care, trusted relationships, and a commitment to medical excellence.

We are looking for a leader who thrives on developing people, improving operations, and fostering a positive hospital culture where both team members and patients can thrive.

The Practice Manager oversees the day‑to‑day operations of a veterinary practice, ensuring efficient and high‑quality care for patients, delivering outstanding service to clients, and maintaining smooth business operations. This role involves managing the administrative, financial, and human resources functions of the practice while working closely with veterinarians and staff to maintain a positive, productive work environment. A strong focus on growth, operational excellence, and exceeding financial and operational goals are key to success in this role.

Key Responsibilities

Staff Management

• Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff.
• Responsible for staff recruitment, record‑keeping, onboarding, training, and performance management.
• Develop and optimize staff schedules that align with patient needs to ensure adequate coverage and remain within labor cost budgets.
• Foster a positive, collaborative work environment where everyone feels valued, supported, and empowered to do their best.
• Acts as a champion for new initiatives by motivating the team to achieve desired goals.

Financial Management

• Oversee the practice's financial operations, including budgeting, billing and expense management by regularly reviewing reports and developing action plans accordingly.
• Collaborate with key partners to set financial goals and ensure they're achieved.
• Ensure accurate and timely billing and payments and monitor accounts receivables and collection processes.

Client Relations

• Lead and coach the team to build meaningful connections with clients by providing exceptional customer service that exceeds their expectations.
• Monitor client reviews to address inquiries and feedback promptly and professionally.
• Utilize tools and quality controls to maintain a high standard of patient care and client communication.

Operations Management

• Ensure the smooth operation of daily activities, including inventory management, scheduling, office supplies, and equipment maintenance.
• Implement and refine practice policies and procedures to improve efficiency and effectiveness.

Marketing, Business Development, and Community Relations

• Execute marketing strategies to attract new clients and retain current ones.
• Oversee social media, website content, and other marketing materials.
• Expand the hospital's presence in the community through events, promotions, and outreach programs.

Compliance & Regulatory Adherence

• Ensure compliance with all relevant veterinary regulatory agencies and health, safety, and labor laws are followed daily in practice.
• Oversee the practice's record‑keeping and client/patient databases to ensure accuracy and confidentiality.
• Ensure the practice complies with OSHA requirements related to workplace safety, including the handling of hazardous materials and proper waste disposal.
• Maintain up‑to‑date knowledge of industry regulations and trends and implement necessary changes in practice procedures.

Technology & Software Management

• Train staff to effectively utilize practice technology and partner with the IT support team to triage and address needs within the practice.

Qualifications

• Minimum of 3‑5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.
• CVPM, CVBL and/or a bachelor's degree in healthcare administration or other relevant areas are preferred but not required.
• Demonstrated experience in P&L management and financial analysis is preferred.

Working Conditions

• Full‑time position with the possibility of evening and/or weekend hours based on the client and patient needs of the practice.
• Must be able to work in a fast‑paced, dynamic environment.
• Occasional lifting and physical tasks may be required.

At AmeriVet, we're committed to your growth, development, well‑being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in their communities.

Benefits

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well‑being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well‑being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any benefits listed above apply to full‑time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people‑focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.