Veterinary Practice Manager

Golden State Humane Society; Paramus (NJ); On-site; USD 106,000 - 127,000; Full time

Job summary

A leading veterinary hospital in Paramus, NJ is seeking a dedicated Practice Manager to oversee daily operations, mentor staff, and enhance patient care. This role involves strategic business development, team leadership, and ensuring compliance with legal standards. The ideal candidate will have a Bachelor's degree and significant management experience, particularly in veterinary or client services. Join a passionate team committed to providing exceptional veterinary care while enjoying a range of benefits and opportunities for professional growth.

Benefits

Trupanion pet insurance

Annual continuing education allowance

Health, dental, vision, and life insurance

401(k) Retirement Plan

Paid Time Off

Referral Bonus Program

Company-paid Short-Term and Long-Term Disability

Qualifications

• 3-5 years managing professionals in complex organizations.
• Experience in veterinary/human medicine, hospitality, or client services industries.

Responsibilities

• Mentor and lead a team of 30+ members focused on patient care.
• Oversee financial and strategic business development for profitability.
• Implement operational workflows to enhance client satisfaction.

Skills

Time Management

Organizational Skills

Problem-Solving

Teamwork

Confidentiality

Education

Bachelor's Degree

CVPM designation

Tools

MS Office Suite

Google Applications

Job description

BluePearl Pet Hospital in Paramus, NJ is seeking for a confident, caring, and results-driven Practice Manager to join our state-of-the-art emergency and specialty hospital. Th e Practice Manager plays a vital role in the hospital by handling the day-to-day operations of the practice in order for the staff to provide the best level of veterinary care to our customers.

Pay: $106,800 - $126,700 annually

As a Practice Manager, you will:

• Mentor, develop and lead a mix of 30+hourly and professional team members to excel and become a successful team focused on patient care.
• Partner and oversee the doctor team, medical team, and client service representatives, guiding them to the next level of development.
• Guide the financial and strategic business development to achieve hospital profitability.
• Expertly handle the primary care DVM and patient referral base with a high level of sensitivity
• Develop intra-staff relationships with a command of HR-related issues and state, federal, local legal compliance of relevant employment law.
• Create and maintain hospital protocols to ensure efficiency, compliance, and the highest standard of patient care.
• Drive a culture of accountability, teamwork, and continuous improvement, fostering a positive and engaged work environment.
• Oversee inventory management and cost control to optimize hospital resources without compromising patient care.
• Implement and monitor operational workflows to enhance client satisfaction and streamline hospital processes.
• Collaborate with regional leadership to align hospital goals with company-wide initiatives and industry best practices.
• Manage conflict resolution among team members and clients with professionalism, empathy, and effective problem-solving skills.
• Lead recruitment, onboarding, and training efforts to build a strong, resilient, and well-supported team.

Experience Preferred:

• Education: Bachelor's Degree preferred. CVPM designation a plus.
• Experience: 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.

Skills/Knowledge

• Excellent time management, follow through and organizational skills
• Ability to perform multiple and diverse tasks simultaneously, giving great attention to detail
• Ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
• Ability to work effectively in a team environment as well as independently
• Ability to completely maintain confidentiality and discretion in business relationships and exercise sound business judgment
• Skilled in use of MS Office Suite, internet (Google) applications

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

We value your health and well-being as an associate by providing you with the following:

• Company-paid Short-Term and Long-Term Disability
• Parental Leave Benefits
• Health, dental, vision, and life insurance options
• Paid Time Off and Floating Holiday Plans
• Health Savings Account
• Flexible Savings Account
• 401(k) Retirement Plan
• Annual Scrub Allowance: full-time associates receive $200/year in BluePearl store credit.
• Referral Bonus Program
• State licensure reimbursements
• VTNE reimbursements
• Additional VTS benefits - pursuing & established VTS technicians.

Our Continuing Education Plan includes $500/year reimbursement for CVT and $750/year for VTS. The Continuing Education allowance can roll over up to $1,500 for CVT and VTS associates. Non-Credentialed, full-time Paraprofessionals are eligible for an annual CE stipend of $150. Full-time CVT associates also receive 8 hours of CE paid hours each year. Full-time VTS associates receive 12 hours of CE paid each year. Paid CE hours can be carried over year to year up to a maximum of 24 hours. Newly hired associates will receive a pro-rated amount of any CE benefit for which they are eligible.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.