Veterinary Practice Manager

PriorityPet Urgent Care of Knoxville; Knoxville (TN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation and Sick Time

Paid Bereavement Program

Paid Parental Leave Program

Continuing Education Allowance

Tuition Reimbursement Program

Referral Bonus Program

Uniform allowance

Personal pet discounts

Job summary

Priority Pet Urgent Care of Knoxville is seeking an experienced Practice Manager to lead pre-opening activities for a state-of-the-art clinic opening in late October 2026. The role focuses on staffing, marketing, PMS setup, and vendor relations, with supervision of office staff and payroll processes.

This position requires strong leadership, organizational skills, and a collaborative approach to build a high-performing team.

Qualifications

• CVPM certification or equivalent veterinary management experience.
• Strong leadership and communication; ability to lead a team.
• Experience with hospital operations and veterinary records.
• Excellent organizational and multitasking skills.
• Open availability and flexible hours.

Responsibilities

• Order and track equipment.
• Pre-opening marketing.
• Set up PMS and vendor accounts.
• Staff recruiting, interviewing and training.
• Prepare work schedules and supervise staff.
• Coordinate payroll submissions and staff scheduling.
• Market the hospital at events and to the veterinary community.
• Maintain inventory and supplier relationships.
• Ensure compliance with DEA/OSHA policies.
• Address owner inquiries and maintain patient records.
• Provide on-the-job training and performance appraisals.

Skills

CVPM certification

Management experience

Leadership

Communication

Team collaboration

Education

Veterinary practice manager certification

Tools

PMS software

Office software

Job description

Overview

Are you looking for a fulfilling career where you can make a real difference in the lives of pets and their owners? Priority Pet Urgent Care, a state-of-the-art clinic opening in Knoxville, TN, is seeking a well-rounded and experienced Practice Manager pre-opening to help us achieve our vision for an urgent-care facility opening in late October 2026. We will be available for urgent care pet needs every day from 4 pm to 12 midnight and are eager to serve the local community and their pets.

The Priority Pet Urgent Care mission is committed to providing accessible, high-quality care with a promise that pets are our priority. We value teamwork, compassion, and excellence, offering a supportive work environment with opportunities for growth and development.

Responsibilities (Pre-opening)

• Equipment ordering and tracking
• Pre-opening marketing
• Vendor account setup
• PMS setup
• Supply purchasing
• Support staff interviewing, hiring and training in preparation for the grand opening
• Communicate effectively with pet owners and veterinary staff; demonstrate management, organizational, and customer service skills
• Make informal recommendations to the veterinary regional manager regarding staffing, hours, and other personnel matters affecting reception staff
• Prepare employee work schedules and manage the office staff
• Direct on-the-job training to develop employee skills, discuss performance requirements, and prepare appraisals
• Recruit, hire, onboard appropriate staff; manage performance, set salaries, and ensure alignment with hospital policies; assist with job descriptions
• Market the hospital to prospective customers and the veterinary community by identifying and attending local and regional events
• Resolve informal employee complaints and maintain effective employee-management communication
• Obtain information from owners to complete records, provide scheduling instructions, and relay practitioners’ orders for animal care and treatment
• Answer telephone calls professionally; address owner complaints promptly
• Exercise unbiased judgment in managing people and making personnel recommendations or disciplinary actions
• Establish inventory control to ensure adequate stock; review best prices; manage controlled drugs, equipment, returns, and supplier relationships
• Manage hospital policies, including DEA/Controlled Substances and OSHA
• Ensure payroll is completed and submitted accurately and on time
• Maintain good relationships with vendors to receive the best support
• Promptly notify veterinary staff of emergency cases
• Perform other duties as assigned

Qualifications

• Experienced or certified Veterinary Practice Manager (CVPM) with a minimum of 1 year of management experience or 3+ years veterinary experience preferred
• Strong leadership, communication, and motivation skills; ability to direct and assist a team
• Ability to work well with all team members and support hospital operations and philosophy
• Compassionate and calm team-player
• Strong communication skills and ability to multi-task
• Highly organized with computer skills
• Knowledge of hospital procedures for assembling patient records and recording veterinary orders for activities, diet, tests, and treatments
• Knowledge of veterinary terminology to accurately enter information into patient records
• Self-starter with a desire to continue developing knowledge and skills
• Open availability with flexibility to change hours based on hospital needs

Additional Information

• Employee Assistance Program
• Paid Vacation and Sick Time for all employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program for AVMA Accredited Veterinary Technology Programs
• Referral Bonus Program for most positions
• Additional benefits may be available (e.g., personal pet discounts, holiday pay, uniform allowance, bonuses)

Hiring eligibility may be contingent on a satisfactory background check. Note – some benefits may vary slightly for full-time vs part-time status.