Veterinary Practice Manager

Alliance Animal Health; Knoxville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Tuition reimbursement

Continuing education allowance

Career development opportunities

Referral bonus program

401k matching

Job summary

Alliance Animal Health is opening Priority Pet Urgent Care in Knoxville, TN, and seeks a well-organized Practice Manager to lead pre-opening efforts. You’ll oversee practice design, vendor setup, staffing, training, and marketing activities to ensure a successful grand opening in October 2026.

In this role you will recruit and onboard staff, establish inventory controls, coordinate PMS setup, and align operations with our patient-first philosophy.

Qualifications

• CVPM certification preferred and/or 3+ years veterinary management experience.
• Strong leadership and communication skills with the ability to guide a team.
• Excellent organizational skills and attention to detail in a busy pre-opening environment.

Responsibilities

• Lead pre-opening activities: practice design, equipment ordering, PMS setup, vendor accounts, and marketing.
• Recruit, hire, onboard, and train staff to align with hospital culture.
• Manage inventory, payroll coordination, and policy implementation (DEA/OSHA).
• Coordinate with regional managers and doctors to ensure smooth operations.

Skills

CVPM experience

Leadership

Communication

Multitasking

Organizational skills

Education

CVPM certification

3+ years veterinary experience

Job description

Are you looking for a fulfilling career where you can make a real difference in the lives of pets and their owners? We are excited to announce thebrand newPriority Pet Urgent Care state of the art clinic here in Knoxville, TN opening in late October 2026!

We’ll be available for urgent care pet needs every day from 4 pm - 12 midnight. We are eager and ready to serve the local community and their pets and are currently looking for a well-rounded and experienced Practice Manager to help us achieve our vision!

The Priority Pet Urgent Care mission is committed to providing easy-to-access quality care with a promise to our clients that their pets are our priority. We value teamwork, compassion, and excellence, offering a supportive work environment with opportunities for growth and development.

We look forward to connecting!

To learn more about us, please visit our website at https://prioritypeturgentcare.com

We are looking to hire a practice manager pre-opening to assist in a multitude of tasks in preparation for the grand opening in October of 2026. This is a great opportunity to incorporate your vision into a beautiful new facility!

Pre-opening responsibilities and opportunities:

• Practice design
• Equipment ordering and tracking
• Pre-opening marketing
• Vendor account setup
• PMS set up
• Supply purchasing
• Support Staff interviewing, hiring and training in preparation for the grand opening
• To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.

General practice manager duties:

• Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
• Preparing employee work schedules and managing the office staff.
• Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
• Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
• Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
• Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
• Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
• Answering telephone calls in a polite and professional manner.
• Ensuring that pet owners' complaints are promptly addressed and resolved.
• Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
• Establish inventory control system to assure adequate stocks of supplies are available. Review best prices for all products purchased. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
• Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
• Ensure payroll is completed and submitted accurately and in a timely manner.
• Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
• Promptly notifying the appropriate veterinary staff of emergency cases.
• Perform other duties as assigned

Qualifications

• Experienced or Certified Veterinary Practice Manager (CVPM) with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred.
• Strong leadership, communication, and motivations skills. Has the ability to direct, guide and assist a group of individuals.
• Ability to workwell with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
• Compassionate and calm team-player.
• Strong communication skills and the ability to multi-task.
• Highly organized and possess computer skills.
• Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
• Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
• Self-starter with the desire to continue to advance your knowledge and skillset.
• Open availability with flexibility to change hours based on hospital’s needs.

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation + Shift Differential Opportunities
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/