Veterinary Practice Manager

Alliance Animal Health; Kansas City (MO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k & matching program

Education allowance

Referral program

Job summary

Green Summit Animal Clinic in Lee's Summit, MO is seeking a courteous veterinary practice manager to coordinate and manage all office administration, inventory, scheduling, and staff training to keep the hospital operating efficiently. You will answer clients’ questions about clinic policies, appointments, and treatment costs and ensure excellent client service.

The ideal candidate has 1+ year of management experience or 3+ years veterinary experience, strong leadership and communication skills,

Qualifications

• 1+ year of management experience or 3+ years in veterinary care.
• Knowledge of veterinary terminology and hospital operations.
• Excellent organization, multitasking, and leadership abilities.
• Strong communication and customer-service skills.
• Open availability with flexible hours.

Responsibilities

• Coordinate office administration and inventory management.
• Schedule coordination and staff training.
• Recruit, onboard, and supervise staff; manage payroll.
• Communicate clinic policies and costs to pet owners.
• Maintain compliance with DEA/OSHA and vendor relations.

Skills

Leadership

Communication

Customer service

Multitasking

Staff scheduling

Education

Certified Veterinary Practice Manager

Tools

Practice management software

Job description

Company Description

Join the Green Summit Animal Clinic Team - Where Compassion Meets Excellence

For over 20 years, Green Summit Animal Clinic has proudly served the pets and families of Lee's Summit and the surrounding communities. We’re passionate about delivering exceptional veterinary care and building lasting relationships with our clients. Our mission is simple: to provide comprehensive, high-quality healthcare that enhances the lives of our patients and supports the families who love them.

We believe that great veterinary care goes hand-in-hand with client education. Many pet owners may feel unsure or overwhelmed when it comes to their pet’s health—and we’re here to change that. Our entire team is committed to making veterinary visits as clear, comfortable, and convenient as possible.

At Green Summit, we hold ourselves to the highest standards of ethics and care. Our veterinarians and support staff treat every pet as if they were their own. Through ongoing education and investment in cutting-edge technology, we stay ahead of the curve and bring the best possible care to every patient, every time.

If you're passionate about animal health, thrive in a collaborative and supportive environment, and want to work with a team that truly values its people and patients, we’d love to meet you!

Make a meaningful impact-join Green Summit Animal Clinic today.

Job Description

We’re looking for: A courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. The veterinary practice manager’s responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.

To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.

Job Duties Include, But Are Not Limited To

• Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
• Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
• Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
• Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
• Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
• Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
• Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
• Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
• Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
• Ensuring that pet owners' complaints are promptly addressed and resolved.
• Strong client service skills.
• Preparing employee work schedules and managing the office staff.
• Strong leadership, communication, and motivations skills. Has the ability to direct, guide and assist a group of individuals.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
• Answering telephone calls in a polite and professional manner.
• Establish inventory control system to assure adequate stocks of supplies are available. Review best prices for all products purchased. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
• Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
• Ensure payroll is completed and submitted accurately and in a timely manner.
• Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
• Promptly notifying the appropriate veterinary staff of emergency cases.
• Interviewing suitable office staff candidates and providing training to office employees as needed.
• Perform other duties as assigned

Qualifications

• Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience required
• knowledgeable in veterinary medicine terminology and how to run a veterinary hospital
• Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
• Highly organized and possess computer skills
• Self-starter with the desire to continue to advance your knowledge and skillset
• Open availability with flexibility to change hours based on hospital’s needs

Additional Information

We offer our staff:

Compensation: $50-60k annually depending on experience

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.
• Note - some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.