Veterinary Practice Manager

Chewy; Jacksonville (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Chewy Vet Care in Jacksonville is seeking a full-time Practice Manager to lead our newly launched veterinary practices. You will oversee operations, staff development, scheduling, inventory, and client service in a modern clinic built by veterinarians.

You will collaborate with regional and corporate leadership to support and develop the team, ensure SOPs and SOC are followed, and provide mentorship. CVPM certification and clinical leadership experience are highly valued.

Qualifications

• 3+ years of experience as a Practice Manager.
• 2 years of supervised experience with veterinary radiation machines.
• Experience mentoring and leading others.
• Ability to connect with clients with empathy and compassion.
• Excellent verbal and written communication, observational, and analytical skills.
• Thrive in a fast paced, self-starter environment.

Responsibilities

• Support paraprofessional staff implementing policies using integrated technology and managing practice operations.
• Collaborate with regional and corporate leadership to support and develop the practice team.
• Provide staff management with oversight of operational performance and scheduling.

Skills

CVPM Certification

Leadership

Communication

Mentoring

Client Empathy

Conflict Resolution

Fast-paced Environment

Education

CVPM program

Current certification

Tools

PIMS system

Job description

At Chewy Vet Care, we’re changing the veterinary care experience! With the launch of our new veterinary practices, we are looking for a full-time Practice Manager to join our Healthcare Practice Team. As an operational team member, you’ll work in a practice crafted from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology. We offer a customer and team member-centric environment where, together, we deliver care that starts with a visit and lasts a lifetime!

We’re a comprehensive veterinary practice that delivers personalized, patient-centric care. Our mission is clear - to become the most trusted and convenient destination for pet parents and partners, everywhere. This is an opportunity to join the industry leader that not only cares about what you do, but what you need as a person. We’ll provide competitive benefits, scheduling options that fit your lifestyle, and a collaborative work environment where you can unleash your full potential! Join the team that understands that caring for the pets we love starts with greater care for our veterinary team members.

What You’ll Do:

• Responsible for supporting the paraprofessional staff in implementing the outlined policies and procedures, utilizing integrated technology, and managing the practice operational functions.
• Work with regional and corporate leadership to provide support and continuous development for the practice team.
• Provide staff management with a primary responsibility of overseeing their operational performance and coordinate work schedules for the team.
• Demonstrate team support and care for others’ work experiences by conducting staff reviews, handling their concerns, and mentoring Team Members with their career development.
• Lead team coordination of inventory cycle counts and fulfill inventory needs requests.
• Engage with clients to ensure they receive the ultimate treatment and resolve conflicts or complaints.
• Ensure the equipment and clinic are well maintained, and OSHA guidelines are followed.
• Guide team with following the practice’s Standard Operating Procedures (SOPs) and Standards of Care (SOC); review SOPs and practice metrics to help improving their performance.
• Communicate clearly and respectfully with clients and Team Members.
• Be a PIMS administrative super-user and provide assistance to others on the team in their use of the technology.
• Act responsibly giving the pharmacy holdings of the practice.
• Participation in self-development courses and Chewy Vet Care required compliance training.
• Perform related duties and assignments by management.
• Oversee operating, safety, and compliance procedures as required by applicable law and Chewy Vet Care processes and policies.
• Position may require some travel.

What you’ll need:

• Successful completion of the CVPM program and current certification is preferred.
• Ability to meet the qualifications for the CVPM designation.
• 3+ years of experience as a Practice Manager in practice
• 2 years of supervised experience with veterinary radiation machines preferred
• Experience mentoring and leading others.
• Ability to connect with clients and demonstrate empathy and compassion.
• Ability to manage conflict resolution.
• Excellent verbal / written communication, observational, and analytical skills
• Thrive in a fast paced, self-starter environment.

Physical job requirements:

• Standing or walking up to 80% per shift.
• Frequently lift up 50 to 70 pounds using an optional team lift.
• Occasionally lift greater than 70+ pounds using a team lift.
• Stand, push, pull, carry, squat, and kneel.

Chewy Vet Care is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

If you have questions about your application, please contact [e-mail].