Practice Manager

Chewy; Jacksonville (FL); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits

Flexible scheduling

Collaborative team environment

Job summary

Chewy Vet Care in Jacksonville, FL seeks a full-time Practice Manager to lead day-to-day operations in a brand-new veterinary practice environment. You’ll support paraprofessionals, coordinate schedules, mentor staff, and ensure compliance with SOPs and SOCs while engaging clients with empathy and high service standards.

The role requires CVPM certification (preferred) and 3+ years of management experience in veterinary settings, with travel as needed.

Qualifications

• CVPM certification preferred and 3+ years of Practice Manager experience.
• Ability to mentor and lead others while maintaining client empathy.
• Strong communication and conflict-resolution skills.
• Experience with staff reviews, scheduling, and SOP/SOC adherence.

Responsibilities

• Support paraprofessional staff in implementing policies and procedures using integrated technology.
• Collaborate with regional and corporate leadership for ongoing staff development.
• Oversee team performance, schedule coordination, and staff reviews.
• Mentor team members and support career development.
• Coordinate inventory cycle counts and fulfill inventory needs requests.
• Engage with clients to ensure excellent care and resolve conflicts or complaints.
• Ensure equipment and clinic compliance with OSHA guidelines and SOPs/SOC.

Skills

Staff leadership

Communication skills

Conflict resolution

Empathy

Self-starter

Team mentoring

Education

CVPM certification preferred

Tools

PIMS software

Job description

Job Description:

At Chewy Vet Care, we’re changing the veterinary care experience! With the launch of our new veterinary practices, we are looking for a full-timePractice Manager to join our Healthcare Practice Team. As an operational team member, you’ll work in a practice crafted from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology. We offer a customer and team member-centric environment where, together, we deliver care that starts with a visit and lasts a lifetime!

We’re a comprehensive veterinary practice that delivers personalized, patient-centric care. Our mission is clear - to become the most trusted and convenient destination for pet parents and partners, everywhere. This is an opportunity to join the industry leader that not only cares about what you do, but what you need as a person.We’ll provide competitive benefits, scheduling options that fit your lifestyle, and a collaborative work environment where you can unleash your full potential! Join the team that understands that caring for the pets we love starts with greater care for our veterinaryteam members.

What You’ll Do:

• Responsible for supporting the paraprofessional staff in implementing the outlined policies and procedures, utilizing integrated technology, and managing the practice operational functions.

• Work with regional and corporate leadership to provide support and continuous development for the practice team.

• Provide staff management with a primary responsibility of overseeing their operational performance and coordinate work schedules for the team.

• Demonstrate team support and care for others’ work experiences by conducting staff reviews, handling their concerns, and mentoring Team Members with their career development.

• Lead team coordination of inventory cycle counts and fulfill inventory needs requests.

• Engage with clients to ensure they receive the ultimate treatment and resolve conflicts or complaints.

• Ensure the equipment and clinic are well maintained, and OSHA guidelines are followed.

• Guide team with following the practice’s Standard Operating Procedures (SOPs) and Standards of Care (SOC); review SOPs and practice metrics to help improving their performance.

• Communicate clearly and respectfully with clients and Team Members.

• Be a PIMS administrative super-user and provide assistance to others on the team in their use of the technology.

• Act responsibly giving the pharmacy holdings of the practice.

• Participation in self-development courses and Chewy Vet Care required compliance training.

• Perform related duties and assignments by management.

• Oversee operating, safety, and compliance procedures as required by applicable law and Chewy Vet Care processes and policies.

• Position may require some travel.

What you’ll need :

• Successful completion of the CVPM program and current certification is preferred.

• Ability to meet the qualifications for the CVPM designation.

• 3+ years of experience as a Practice Manager in practice

• 2 years of supervised experience with veterinary radiation machines preferred

• Experience mentoring and leading others.

• Ability to connect with clients and demonstrate empathy and compassion.

• Ability to manage conflict resolution.

• Excellent verbal / written communication, observational, and analytical skills

• Thrive in a fast paced, self-starter environment.

Physical job requirements:

• Standing or walking up to 80% per shift.

• Frequently lift up 50 to 70 pounds using an optional team lift.

• Occasionally lift greater than 70+ pounds using a team lift.

• Stand, push, pull, carry, squat, and kneel.

Chewy Vet Care is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

If you have questions about your application, please contact [e-mail].

Chewy Vet Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

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