Veterinary Practice Manager

Ayers Animal Hospital; Huntington, Northern (VA, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation

Paid Sick Time

Tuition Reimbursement

Referral Bonus

Uniform Allowance

Job summary

Ayers Animal Hospital is seeking an experienced Veterinary Practice Manager to lead day-to-day operations and deliver exceptional client experiences. You will guide staff performance, optimize scheduling, and maintain a high standard of care in a full-service animal hospital.

The ideal candidate balances people management, hospital operations, and client service in a fast-paced veterinary setting, with a focus on teamwork and continuous improvement.

Qualifications

• Minimum 1 year of management experience preferred, or 3+ years veterinary experience.
• Strong leadership, communication, and organizational abilities.
• Familiarity with veterinary terminology and hospital operations.
• Open availability with schedule flexibility.

Responsibilities

• Lead, coach, and develop hospital staff through training and feedback.
• Partner with leadership on recruiting, onboarding, scheduling, and employee relations.
• Oversee daily hospital operations to maintain a welcoming environment.
• Address client and staff concerns professionally and promptly.
• Manage inventory, equipment, and purchasing to control costs and ensure supplies.

Skills

Leadership

Communication

Organizational skills

Problem solving

Team development

Customer service

Education

CVPM preferred

Tools

Practice management software

Job description

Welcome to Ayers Animal Hospital, where we treat your pet as our own! Dr. Mark Ayers and his associates are licensed veterinarians, treating small companion animals and pocket pets. Your pet’s health and wellbeing is very important to us and we will take every step to give your pet the best possible care. At Ayers Animal Hospital, we treat your pets like the valued family members they are.

Ayers Animal Hospital is a full-service animal hospital, and we are equipped to handle emergency cases as well as non-emergency medical, surgical, preventive health and dental cases. Dr. Mark Ayers, Dr. Candie Baker, Dr. Amber Lilly, Dr. Rebecca Metz and Dr. Julie Tackett are experienced in all types of medical, surgical, and preventive health conditions. Beyond first rate pet care, we make our hospital comfortable, kid-friendly and provide a very calm environment so your pet can relax in our spacious waiting room and look forward to meeting his or her own personal veterinarian.

We’re seeking an experienced and compassionate Veterinary Practice Manager to lead the day-to-day operations of our hospital while supporting our team and delivering an exceptional client experience.

The ideal candidate is an organized, confident leader who can balance people management, hospital operations, and client service in a fast-paced veterinary environment.

Key Responsibilities

• Lead, coach, and develop hospital team members through training, feedback, and performance management.
• Partner with leadership on recruiting, hiring, onboarding, staffing, scheduling, and employee relations.
• Oversee daily hospital operations to ensure an efficient, welcoming, and positive environment.
• Address client and employee concerns professionally and promptly.
• Manage inventory, equipment, vendors, and purchasing to maintain appropriate supplies and control costs.
• Ensure compliance with hospital policies, OSHA, DEA/controlled substance regulations, and other required protocols.
• Ensure payroll and administrative processes are completed accurately and on time.
• Support client service, scheduling, patient records, and communication with pet owners.
• Build strong relationships with team members, doctors, clients, vendors, and the local community.
• Promote a positive hospital culture focused on teamwork, patient care, and exceptional client service.
• Perform other duties as assigned.

What You Bring

• Strong leadership, communication, and organizational skills.
• Veterinary hospital or practice management experience preferred.
• Ability to multitask, problem-solve, and lead with fairness and accountability.
• A passion for veterinary medicine, team development, and outstanding client service.

Qualifications

Qualifications:

• Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred
• knowledgeable in veterinary medicine terminology and how to run a veterinary hospital
• Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
• Highly organized and possess computer skills
• Self-starter with the desire to continue to advance your knowledge and skillset
• Open availability with flexibility to change hours based on hospital’s needs

Additional Information

We offer our staff:

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

Job Location